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SAP Commerce Cloud Logo
SAP Commerce Cloud Logo
SAP

SAP Commerce Cloud

8.5 /10
Category
SAP Commerce Cloud
8.5 /10

What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

Company Details


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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2C eCommerce category

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SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

2% Negative
8% Neutral
90% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Helps Innovate
  • Effective Service

Feature Ratings

Average 80

Catalog Management

86

Order Portal

82

Payment Processing

82

Reporting and Analytics

80

Integrated Search

80

Order Management

80

Content Management

78

Content Localization

77

Predictive Recommendations

75

Retargeting Capabilities

74

Microsite Management

74

Vendor Capability Ratings

Average 78

Quality of Features

82

Ease of Customization

81

Ease of Data Integration

79

Ease of IT Administration

79

Breadth of Features

79

Vendor Support

79

Ease of Implementation

78

Business Value Created

78

Product Strategy and Rate of Improvement

77

Availability and Quality of Training

77

Usability and Intuitiveness

76

SAP Commerce Cloud Reviews

Afaq M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Affordable and Scalable E Commerce Solution

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

SAP commerce cloud gives an amazing platform for unified business interface with amazing functionalities which makes our work and day to day activities very easy

What is your favorite aspect of this product?

The most helpful feature is the ability to create and manage multiple product catalogues. In this way, the user can get best-in-class experience as well as personalised options to choose from.

What do you dislike most about this product?

Setting up SAP Commerce Cloud can be complicated at first and requires technical skills. The costs for licensing and maintenance may also seem high, but once it's set up, its strong features and integrations provide good value.

What recommendations would you give to someone considering this product?

Highly Recommended E Commerce Tool with flexibility and reliability.

Pros

  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation
  • Caring

Rushabh L.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Very hard to implement but easy to use

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

SAP is providing multichannel, multi market and multi language environment It can handle high volume traffic

What is your favorite aspect of this product?

It is having very good integration with sap erp It allows business to provide personalized product recommendations

What do you dislike most about this product?

Little more flexible deployment options it can offer real time customer insights and profiling

What recommendations would you give to someone considering this product?

It is best for the large size originations so carefully assess your needs it is highly customizable but require appropriate technical expertise as well. It is value for money but little costly as well.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Effective Service

Vishal G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Fabulous product

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

Easy of setup and use along with detailed training material

What is your favorite aspect of this product?

Customization support to build new features.

What do you dislike most about this product?

The price is a bit on the higher side

What recommendations would you give to someone considering this product?

Definitely worth a shot!

Pros

  • Reliable
  • Enables Productivity
  • Inspires Innovation
  • Caring

Most Popular SAP Commerce Cloud Comparisons

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