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What is SAP Commerce Cloud?
SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Commerce Cloud?
Pros
- Helps Innovate
- Trustworthy
- Effective Service
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Catalog Management
Order Portal
Payment Processing
Reporting and Analytics
Integrated Search
Order Management
Content Management
Content Localization
Predictive Recommendations
Microsite Management
Retargeting Capabilities
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
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SAP Commerce Cloud Reviews
Mudassar H.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
Efficient Customer Experience in Product order
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
First thing is cost wise it is very cheap and best product in the market Second thing is SAP has the best customer support team who can resolve our queries within few minutes. Lastly from security wise SAP commerce cloud is very secure and reliable.
What is your favorite aspect of this product?
Overall capabilities in terms of shopping Cart, UI features, Returns policies management, Order tracking, integration with Back end ERP systems especially SAP and with Payment Gateways.
What do you dislike most about this product?
Not the most integration-friendly platform Ive ever used. It can be used to integrate with other platforms, but is more intensive than it needs to be.
What recommendations would you give to someone considering this product?
Highly recommended platform for delightful order placement experience.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Rushabh L.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Sep 2024
Very hard to implement but easy to use
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
SAP is providing multichannel, multi market and multi language environment It can handle high volume traffic
What is your favorite aspect of this product?
It is having very good integration with sap erp It allows business to provide personalized product recommendations
What do you dislike most about this product?
Little more flexible deployment options it can offer real time customer insights and profiling
What recommendations would you give to someone considering this product?
It is best for the large size originations so carefully assess your needs it is highly customizable but require appropriate technical expertise as well. It is value for money but little costly as well.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Effective Service
Hulnalk S.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Sep 2024
Robust E-commerce Solutions
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
The personalized order management for solid performance
What is your favorite aspect of this product?
The integration with other SAP features
What do you dislike most about this product?
The package is friendly
What recommendations would you give to someone considering this product?
Every e-commerce solution is well handled by the app
Pros
- Inspires Innovation
- Fair
- Altruistic
- Transparent
