What is Salesforce Platform?
The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
99 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Platform?
Pros
- Reliable
- Performance Enhancing
- Helps Innovate
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Security
Collaboration
Audit Trail
Cloud Deployment
Role-Based Access Management
Import and Export Capabilities
Application Inventory and Dashboard
Vendor Community and Marketplace
Data and Entity Mapping
Cross-Platform Deployment
Automated Delivery Pipeline
Vendor Capability Ratings
Business Value Created
Ease of Customization
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Implementation
Salesforce Platform Reviews
Cecilia S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Fantastic Product!
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
There is no other platform that does it all like salesforce
What is your favorite aspect of this product?
I like how customizable the platform is
What do you dislike most about this product?
some of the UI is outdated and old
What recommendations would you give to someone considering this product?
To complete salesforce training
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Helps Innovate
Manishwar T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Best For Business
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
It provides better work life balance and dynamic work environment.
What is your favorite aspect of this product?
Flexible to work remotely.
What do you dislike most about this product?
It is secure, nothing to dislike.
What recommendations would you give to someone considering this product?
Highly Recommended.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Gopi k.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jun 2026
The ultimate tool for driving business growth
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Tools like Lightning App Builder and Flow Builder allow business users to build applications and automate complex workflows quickly without heavy coding. It provides enterprise-grade security, compliance, and governance out of the box, allowing applications to scale effortlessly from small teams to global corporations.
What is your favorite aspect of this product?
Tools like Flow Builder make it incredibly easy to automate repetitive daily tasks and complex business processes without writing a single line of code. Having all customer data, workflows, and applications natively connected in one single place without needing messy, complex bridges.
What do you dislike most about this product?
The licensing costs can be quite expensive, especially for smaller organizations, and additional costs for add-ons, storage, or premium support can add up quickly.
What recommendations would you give to someone considering this product?
Ensure you look beyond the initial licensing fees. Factor in the hidden costs of add-ons, increased data storage limits, and the potential need for certified Salesforce administrators or external consultants. Consider whether your team has the skills to manage the platform or if you need to invest in extensive training.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
