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Salesforce.com Inc

Salesforce Field Service

Composite Score

7.4 /10

CX Score

7.5 /10

22 Reviews Write a Review

What is Salesforce Field Service?

Salesforce Field Service Software empowers your employees to deliver intelligent and connected service in the field. Field Service Software helps you: Improve first-visit resolution with Field Service; Boost employee productivity in the field; Automate appointment scheduling; Manage agents, dispatchers, and mobile workers; Get real-time visibility into all operations; Optimize mobile workforce allocation; and Keep customers updated at every step of the way.

Company Details

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Awards & Recognition

Salesforce Field Service won the following awards in the Field Service Management category

Filter By

1 Top Rated Capabilities

4 Top Rated Features

2025

Strategy and Innovation

2024

1 Top Rated Capabilities

4 Top Rated Features

2024

Salesforce Field Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Field Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

87 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Field Service?

4% Negative

2% Neutral

94% Positive

Pros

Efficient Service
Inspires Innovation
Respectful
Helps Innovate

Feature Ratings

Average 84

Service Scheduling

Field Service Knowledge Management

Field Service Workflow Management

Application Integration

Mobile App

Dashboards, Analytics and Reporting

Dispatch Management

GPS Tracking

Online Booking

Quotes and Estimates

Billing and Invoice Management

Vendor Capability Ratings

Average 78

Business Value Created

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Salesforce Field Service Reviews

Shelby G.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Salesforce Fair Review

Likeliness to Recommend

9 /10

What differentiates Salesforce Field Service from other similar products?

The layout is great. It has been a brilliant product to role out for service based roles. Work order allocation and creation is easy, I have been able to train multiple members of staff in this very easily.

What is your favorite aspect of this product?

The dispatch console is brilliant

What do you dislike most about this product?

The customisation is a nightmare

What recommendations would you give to someone considering this product?

Perhaps get the Quote for salesforce to support you with the transition

Pros

Reliable
Saves Time
Friendly Negotiation
Appreciates Incumbent Status

Pranav P.

Role: Industry Specific Role
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

easy use and perfect for users

Likeliness to Recommend

4 /10

What differentiates Salesforce Field Service from other similar products?

its keep tracking of inventry databases and customer communications

What is your favorite aspect of this product?

everything was goodly organized

What do you dislike most about this product?

AI need to be improved

What recommendations would you give to someone considering this product?

its have nice compliance and reporting which made things easier

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Fabian H.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Great but complex product

Likeliness to Recommend

8 /10

What differentiates Salesforce Field Service from other similar products?

SF Field Services is rich in features and super integrated into the Salesforce Ecosystem

What is your favorite aspect of this product?

It's deep integration into the Salesforce platform is great and very helpful

What do you dislike most about this product?

The pricetag and complexity of the solution

What recommendations would you give to someone considering this product?

Be aware that you will need help to implement SFS from a third party even if you have solid platform knowhow in the company already

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

Cons

Under Delivered
Wastes Time
Vendor Friendly Policies

Latest Research

Salesforce Field Service

What is Salesforce Field Service?

Company Details

Need Assistance?

Awards & Recognition

Salesforce Field Service Ratings

83 Likeliness to Recommend

2 Since last award

87 Plan to Renew

5 Since last award

77 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Salesforce Field Service?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Salesforce Field Service Reviews

Shelby G.

Salesforce Fair Review

Likeliness to Recommend

Pros

Pranav P.

easy use and perfect for users

Likeliness to Recommend

Pros

Fabian H.

Great but complex product

Likeliness to Recommend

Pros

Cons

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Schedule Your Call

2
Since last award

5
Since last award

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Feature Ratings

Service Scheduling

Field Service Knowledge Management

Field Service Workflow Management

Application Integration

Mobile App

Dashboards, Analytics and Reporting

Dispatch Management

GPS Tracking

Online Booking

Quotes and Estimates

Billing and Invoice Management

Vendor Capability Ratings

Business Value Created

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness