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Salesforce.com Inc

Salesforce Authenticator

Composite Score

8.5 /10

CX Score

8.9 /10

57 Reviews Write a Review

What is Salesforce Authenticator?

Salesforce Authenticator offers smart, simple two-factor authentication solutions that enhance the security of your Salesforce deployment without sacrificing user experience. Salesforce Authenticator is an intelligent, mobile two-factor authentication app that delivers enterprise-class security, while providing simplicity and convenience to your end users. With Salesforce Authenticator, it’s even easier for employees to access business-critical apps through simple push notifications. With a single tap on their mobile device, employees can approve logins and other actions, even verifying automatically from trusted locations.

Company Details

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Salesforce Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Authenticator?

0% Negative

0% Neutral

100% Positive

Pros

Respectful
Enables Productivity
Efficient Service
Caring

Feature Ratings

Average 77

OTP Authentication

Email Authentication

Biometrics Authentication

Browser Push Notifications

Multi-Device Protection

Role-Based Multi-Factor Authentication

Integration APIs

Authentication Assurance Level (AAL)

Hard Token Authentication

Phishing Resistance MFA

Soft Token Authentication

Vendor Capability Ratings

Average 78

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Salesforce Authenticator Reviews

Joshua A.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Amazing use to use ERP with a great UX

Likeliness to Recommend

7 /10

What differentiates Salesforce Authenticator from other similar products?

The UX is amazing. So easy to use.

What is your favorite aspect of this product?

A perfect UX lovely to run.

What do you dislike most about this product?

Nothing really it’s honestly the best

What recommendations would you give to someone considering this product?

Use all the applications available

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

Pramod P.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Salesforce: "Powerful tool with a steep learning"

Likeliness to Recommend

9 /10

What differentiates Salesforce Authenticator from other similar products?

An additional degree of security is offered by Salesforce Authenticator, an app for two-factor authentication that increases access to Salesforce and other apps. Its seamless connectivity for Salesforce users with the ecosystem is one of its primary differentiators. For further protection, it provides capabilities like fingerprint or face ID biometric authentication. Time-based one-time passwords (TOTP), SMS verification codes, and push notifications are just a few of the authentication mechanisms that Salesforce Authenticator offers. It's a strong alternative for protecting your accounts because of these characteristics.

What is your favorite aspect of this product?

I adore how Salesforce helps companies manage their client relationships and optimise their sales processes. The automation tools and customisation possibilities are very nice and can significantly increase productivity. Additionally, the reporting and analytics tools offer insightful data that helps in decision-making. It's an effective tool for companies hoping to expand and prosper!

What do you dislike most about this product?

Salesforce can have a steep learning curve, especially for new users. Because of the platform's abundance of features, it can occasionally be difficult to use and set up at first. Furthermore, the customisation was limited without the need for additional development resources, which may be a drawback for individuals seeking greater freedom.

What recommendations would you give to someone considering this product?

If you're considering utilising Salesforce, I would advise getting a firm grasp of your objectives and business requirements before moving forward. Use the free trials and demos to investigate the platform and determine whether it meets your needs. Spending time on training and resources to become acquainted with the features and functionalities is also beneficial. Contact the Salesforce community at any time for advice and best practices.

Pros

Continually Improving Product
Unique Features
Efficient Service
Caring

Shital M.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

" Dual Security Guard "

Likeliness to Recommend

10 /10

What differentiates Salesforce Authenticator from other similar products?

It is fastest and best multifactor authentication system

What is your favorite aspect of this product?

Best security for two factor authentication .

What do you dislike most about this product?

Nothing to dislike about this product.

What recommendations would you give to someone considering this product?

I will suggest for free authentication it is used as a MFA.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Salesforce Authenticator

What is Salesforce Authenticator?

Company Details

Need Assistance?

Salesforce Authenticator Ratings

90 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Email Authentication Ability to send a verification link or code via email.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Phishing Resistance MFA Ability to implement authentication methods that can withstand phishing attacks

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Salesforce Authenticator Reviews

Joshua A.

Amazing use to use ERP with a great UX

Likeliness to Recommend

Pros

Pramod P.

Salesforce: "Powerful tool with a steep learning"

Likeliness to Recommend

Pros

Shital M.

" Dual Security Guard "

Likeliness to Recommend

Pros

Most Popular Salesforce Authenticator Comparisons

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Protectimus

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Feature Ratings

OTP Authentication

Email Authentication

Biometrics Authentication

Browser Push Notifications

Multi-Device Protection

Role-Based Multi-Factor Authentication

Integration APIs

Authentication Assurance Level (AAL)

Hard Token Authentication

Phishing Resistance MFA

Soft Token Authentication

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization