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Salesforce.com Inc

Salesforce Authenticator

Composite Score

8.4 /10

CX Score

8.7 /10

59 Reviews Write a Review

What is Salesforce Authenticator?

Salesforce Authenticator offers smart, simple two-factor authentication solutions that enhance the security of your Salesforce deployment without sacrificing user experience. Salesforce Authenticator is an intelligent, mobile two-factor authentication app that delivers enterprise-class security, while providing simplicity and convenience to your end users. With Salesforce Authenticator, it’s even easier for employees to access business-critical apps through simple push notifications. With a single tap on their mobile device, employees can approve logins and other actions, even verifying automatically from trusted locations.

Company Details

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Awards & Recognition

Salesforce Authenticator won the following awards in the Multi-Factor Authentication category

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2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2026

Salesforce Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Authenticator?

0% Negative

0% Neutral

100% Positive

Pros

Respectful
Enables Productivity
Efficient Service
Caring

Feature Ratings

Average 78

OTP Authentication

Biometrics Authentication

Email Authentication

Browser Push Notifications

Multi-Device Protection

Role-Based Multi-Factor Authentication

Integration APIs

Authentication Assurance Level (AAL)

Hard Token Authentication

Soft Token Authentication

Role and User Management

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Business Value Created

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Salesforce Authenticator Reviews

Abhishek G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Absolutely amazing

Likeliness to Recommend

10 /10

What differentiates Salesforce Authenticator from other similar products?

User friendly and easy to use

What is your favorite aspect of this product?

Quick support

What do you dislike most about this product?

Nothing is disliked

What recommendations would you give to someone considering this product?

It is good and eay to use

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Isma J.

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Easy to use Collaborative Secure

Likeliness to Recommend

10 /10

What differentiates Salesforce Authenticator from other similar products?

Salesforce authenticators are more secure and easy to understand. It allows for multi factor authentication so that the organisation data is secure.

What is your favorite aspect of this product?

It is easy to use and understand.

What do you dislike most about this product?

Salesforce authenticator is quite expensive product.

What recommendations would you give to someone considering this product?

Always use this app while resetting company passwords for more authenticity and security.

Pros

Reliable
Enables Productivity
Unique Features
Efficient Service

Purvi C.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Ease of collaboration and use

Likeliness to Recommend

9 /10

What differentiates Salesforce Authenticator from other similar products?

It has various add in option such as chat lingual, attachments are easily found in one place related to a single case and you can view it within salesforce. No need to download each file.

What is your favorite aspect of this product?

It a very efficient way of handling customer query and log in the progress of the case for internal viewers.

What do you dislike most about this product?

It can be more centric to the customers who use it to raise query. They can also have an access to the portal not only just receiving the email about the progress in case.

What recommendations would you give to someone considering this product?

Go for it. It is an effective and efficient way of customer query management. Is it is work the cost.

Pros

Continually Improving Product
Reliable
Unique Features
Efficient Service

Salesforce Authenticator

What is Salesforce Authenticator?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Salesforce Authenticator Ratings

90 Likeliness to Recommend

97 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Salesforce Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Email Authentication Ability to send a verification link or code via email.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Role and User Management Enable different levels of access and permissions based on role.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Salesforce Authenticator Reviews

Abhishek G.

Absolutely amazing

Likeliness to Recommend

Pros

Isma J.

Easy to use Collaborative Secure

Likeliness to Recommend

Pros

Purvi C.

Ease of collaboration and use

Likeliness to Recommend

Pros

Most Popular Salesforce Authenticator Comparisons

Google Authenticator

Microsoft Authenticator

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OKTA Adaptive Multi-Factor Authentication

LastPass Multi-Factor Authentication

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1
Since last award

Feature Ratings

OTP Authentication

Biometrics Authentication

Email Authentication

Browser Push Notifications

Multi-Device Protection

Role-Based Multi-Factor Authentication

Integration APIs

Authentication Assurance Level (AAL)

Hard Token Authentication

Soft Token Authentication

Role and User Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Business Value Created

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization