What is Salesforce Authenticator?
Salesforce Authenticator offers smart, simple two-factor authentication solutions that enhance the security of your Salesforce deployment without sacrificing user experience. Salesforce Authenticator is an intelligent, mobile two-factor authentication app that delivers enterprise-class security, while providing simplicity and convenience to your end users. With Salesforce Authenticator, it’s even easier for employees to access business-critical apps through simple push notifications. With a single tap on their mobile device, employees can approve logins and other actions, even verifying automatically from trusted locations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Authenticator?
Pros
- Respectful
- Enables Productivity
- Efficient Service
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
OTP Authentication
Email Authentication
Biometrics Authentication
Browser Push Notifications
Multi-Device Protection
Role-Based Multi-Factor Authentication
Integration APIs
Authentication Assurance Level (AAL)
Hard Token Authentication
Phishing Resistance MFA
Soft Token Authentication
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Business Value Created
Quality of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Salesforce Authenticator Reviews
Purvi C.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2024
Ease of collaboration and use
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
It has various add in option such as chat lingual, attachments are easily found in one place related to a single case and you can view it within salesforce. No need to download each file.
What is your favorite aspect of this product?
It a very efficient way of handling customer query and log in the progress of the case for internal viewers.
What do you dislike most about this product?
It can be more centric to the customers who use it to raise query. They can also have an access to the portal not only just receiving the email about the progress in case.
What recommendations would you give to someone considering this product?
Go for it. It is an effective and efficient way of customer query management. Is it is work the cost.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Pratik s.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2026
reliable multi factor authentication solution
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
ensures secure login through multi factor authentication mfa.
What is your favorite aspect of this product?
works seamlessly with salesforce and other integrated systems.
What do you dislike most about this product?
no direct contribution to data analysis or reporting tasks.
What recommendations would you give to someone considering this product?
adopt it as a must have security tool for data platforms and crm access.
Pros
- Enables Productivity
- Effective Service
- Caring
- Respectful
Rushik B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2026
Simple and reliable MFA for Salesforce logins
Likeliness to Recommend
What differentiates Salesforce Authenticator from other similar products?
What really impresses me is how seamlessly it integrates with Salesforce login. Instead of having to enter codes each time, I usually just get a push notification that I can approve with a single tap. Plus, it provides details like the login location and device, which really boosts my confidence that the request is legitimate.
What is your favorite aspect of this product?
I really love the push approval feature for logins. It speeds up the authentication process so much compared to having to type in a verification code. Plus, setting it up is super easy, especially if you're already using Salesforce on a regular basis.
What do you dislike most about this product?
Sometimes the push notifications don’t show up right away, so I have to manually open the app to approve the login. Also, switching phones can be a bit of a hassle since there's not an easy way to back up or restore everything.
What recommendations would you give to someone considering this product?
If you're already using Salesforce, implementing multi-factor authentication is a straightforward and effective choice. The setup is quick—it only takes a few minutes—and it significantly enhances your account security without complicating the login process. Just remember to have a backup verification method handy in case you decide to change devices later on.
Pros
- Reliable
- Trustworthy
- Effective Service
- Saves Time
