RocketLane Customer Reviews 2026 | Professional Services Automation

What is RocketLane?

Rocketlane is an AI-powered PSA and delivery platform purpose-built for services teams that brings together every piece of your services business: projects, time tracking, finances, workforce management, and client collaboration. From project plans to timesheets to invoices—you can finally manage everything in one place. With real-time visibility into delivery health, margins, and utilization, Rocketlane helps you scale operations, improve profitability, and deliver consistent client outcomes. Rocketlane is trusted by leading companies like Glean, nCino, Coursera, HealthEZ, and Konami. Visit this page to explore more- https://rocketlane.com/industry/it-consultancy-psa-platform

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

RocketLane won the following awards in the Professional Services Automation category

Filter By

2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

RocketLane Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RocketLane.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RocketLane?

2% Negative

9% Neutral

89% Positive

Pros

Fair
Helps Innovate
Trustworthy
Altruistic

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

Managing Learning Initiatives with RocketLane

Likeliness to Recommend

9 /10

What differentiates RocketLane from other similar products?

RocketLane is different because it lets us manage projects and work together in one place, making it easier to set up new academic programs and keep everyone on the same page.

What is your favorite aspect of this product?

I like that RocketLane helps teachers and staff stay on the same page with easy-to-follow timelines and task lists.

What do you dislike most about this product?

It was a bit challenging for our staff to configure at first.

What recommendations would you give to someone considering this product?

I would suggest organizations to align their requirements with the platform and then go on to implement in their organization.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kunjan D.

Role: Information Technology
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2025

Rocketlane makes client onboarding easy.

Likeliness to Recommend

10 /10

What differentiates RocketLane from other similar products?

I have used other project management tools, but Rocketlane feels much smoother. The customizable templates are really helpful and make each onboarding feel more personal.

What is your favorite aspect of this product?

My favorite thing about Rocketlane is how it brings everything together—teamwork, task tracking, and keeping clients in the loop. It makes managing projects feel easy and organized. I also really like how the team stays on the same page, and the clean design with ready-to-use templates saves us a lot of time.

What do you dislike most about this product?

No complaint everything working smoothly.

What recommendations would you give to someone considering this product?

it is great for streamlining tasks and team coordination. It boosts productivity with its easy interface.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shivam ..

Role: Information Technology
Industry: Chemicals
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Rocketlane Streamlines Client Onboarding.

Likeliness to Recommend

10 /10

What differentiates RocketLane from other similar products?

Rocketlane sets itself apart from other customer onboarding and project collaboration tools through its purpose-built focus on client onboarding, shared project workspaces, and visibility-driven experience.

What is your favorite aspect of this product?

favorite aspect of Rocketlane is its shared client workspace, which allows both internal teams and clients to collaborate seamlessly.

What do you dislike most about this product?

What I dislike most about Rocketlane is that it can feel a bit overwhelming for new users due to its wide range of features and customization options.

What recommendations would you give to someone considering this product?

Invest time in onboarding – Take advantage of their tutorials and customer support to understand the platform thoroughly. Start with core features – Begin with the essentials like project templates, timelines, and task tracking before exploring advanced features

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Effective Service

Latest Research

RocketLane

What is RocketLane?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

RocketLane Ratings

91 Likeliness to Recommend

98 Plan to Renew

2 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love RocketLane?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Project Management Plan all resources needed to execute projects

Billing Includes invoice management, time capture, and expense tracking.

Reporting Straightforward data storage with ability to create any reports easily.

Agile Project Management Running agile projects using sprints and backlog management as well as story points for estimation.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Auditability All changes to contracts are fully audit-trailed to improve controls

Business Process Analysis (BPA) Contains a template library with version control to understand and improve process efficiency.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

RocketLane Reviews

Stephanie F.

Managing Learning Initiatives with RocketLane

Likeliness to Recommend

Pros

Kunjan D.

Rocketlane makes client onboarding easy.

Likeliness to Recommend

Pros

Shivam ..

Rocketlane Streamlines Client Onboarding.

Likeliness to Recommend

Pros

Most Popular RocketLane Comparisons

Kantata

SAP Professional Services Software

Wrike

BigTime

ConnectWise PSA

Avaza

Schedule Your Call

2
Since last award

1
Since last award

Feature Ratings

Resource Management

Expense Detail Tracking

Team Collaboration

Project Management

Billing

Reporting

Agile Project Management

Process Automation

Auditability

Business Process Analysis (BPA)

Time Management

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Ease of Implementation

Ease of Data Integration

Vendor Support

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created