Retool Customer Reviews 2026 | Low-Code Development Tools

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Retool

Composite Score

7.6 /10

CX Score

8.0 /10

12 Reviews Write a Review

What is Retool?

Retool is a low-code platform that offers the ease of visual programming with the power and flexibility of real code. With Retool, you can stop wrestling with UI libraries, hacking together data sources, and figuring out access controls. Retool is the fast way to build your own custom internal tools and apps that move your business forward.

Company Details

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Awards & Recognition

Retool won the following awards in the Low-Code Development Tools category

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Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2026

4 Top Rated Capabilities

10 Top Rated Features

2025

Retool Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Retool.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Retool?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 83

Backend Coding and Scripting

Application Security

Cross-Platform Deployment

Application Inventory and Dashboard

Audit Trail

End to End Lifecycle Management

GUI Application Designer

Vendor Community and Marketplace

Automated Delivery Pipeline

Collaboration

Plug-and-Play Architecture

Vendor Capability Ratings

Average 80

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Retool Reviews

Diego P.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Amazing reporting tool!

Likeliness to Recommend

10 /10

What differentiates Retool from other similar products?

The level of customization i.e you can add javascript code to generate your own visualization

What is your favorite aspect of this product?

Level of customization

What do you dislike most about this product?

A missing feature to create pixel perfect reports

What recommendations would you give to someone considering this product?

It is a balance reporting tool with bunch of great features

Pros

Reliable
Enables Productivity
Efficient Service
Caring

Latest Research

Retool

What is Retool?

Company Details

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Awards & Recognition

Retool Ratings

85 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Retool?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Backend Coding and Scripting The ability to write, modify and configure the source code or scripts of the application.

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Cross-Platform Deployment Ability to build applications that are functional and accessible on multiple user devices and platforms (e.g. mobile phones, tablets, websites).

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Audit Trail View all previous activity including any recent edits and user access.

End to End Lifecycle Management The solution provides workflows, versioning, recovery and rollback, and other support capabilities to ensure the applications' continuous operations.

GUI Application Designer Drag-and-drop models, widgets, UI and functional components to define an application’s data models, business logic, user interfaces, etc.

Vendor Community and Marketplace A public or private forum or store where developers can buy or share out-of-the-box templates, widgets, plug-ins, application functions, and integrations.

Automated Delivery Pipeline Applications are automatically built, tested and deployed according to the UI and workflow designs, parameters and constraints defined in the designer.

Collaboration Allows multiple users to comment on, mark-up, annotate, or edit artifacts. Provides team sites, workspaces or other landing areas that enhance productivity.

Plug-and-Play Architecture Solution provide out-of-the-box plug-ins and connectors and REST APIs for customized integrations with third-party applications, databases and services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Retool Reviews

Diego P.

Amazing reporting tool!

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Backend Coding and Scripting

Application Security

Cross-Platform Deployment

Application Inventory and Dashboard

Audit Trail

End to End Lifecycle Management

GUI Application Designer

Vendor Community and Marketplace

Automated Delivery Pipeline

Collaboration

Plug-and-Play Architecture

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features