What is Reputation Social Suite?
Reputation (formerly NUVI) is a software for social media listening, publishing, responding, and analytics. Use customer sentiment to boost your brand perception with our robust social media management tool.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
3
Since last award
95 Plan to Renew
2
Since last award
75 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Reputation Social Suite?
Pros
- Trustworthy
- Caring
- Respectful
- Altruistic
Cons
- Less Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Dashboards and Reporting
Sentiment Analysis
Influencer Identification
Visual & Image Recognition
Visual Analytics
Audience Segmentation
Competitor Tracking
Social Media Channel Integration Inbound
Publishing
Crisis Detection & Anomaly Analysis
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Reputation Social Suite Reviews
Tanya M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2023
Easy to use, but is lacking in content.
Likeliness to Recommend
What differentiates Reputation Social Suite from other similar products?
Ease of connecting social platforms within the software. It’s great to have social bundled with all of my reviews. It makes my job easier having everything in one place.
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
I can’t select which posts I’d like to have boosted.
What recommendations would you give to someone considering this product?
Ask for an in-depth demonstration
Pros
- Continually Improving Product
- Trustworthy
- Client Friendly Policies
- Fair
Cons
- Less Effective Service
Shubhang M.
- Role: Consultant
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Aug 2023
Easy to use product
Likeliness to Recommend
What differentiates Reputation Social Suite from other similar products?
It has a high quality reporting feature that we didn't find in any other platform.
What is your favorite aspect of this product?
Reporting became much easier as we can create customized reports.
What do you dislike most about this product?
The reviews are reflecting late in the portal due to which the response time of dealers have fallen.
What recommendations would you give to someone considering this product?
Get this product as it is cheaper than other products in the market & easy to use with good training modules.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Kathryn G.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jun 2022
I do not recommend it.
Likeliness to Recommend
What differentiates Reputation Social Suite from other similar products?
There are programs that have many functions and the cost is cheaper.
What is your favorite aspect of this product?
With the previous NUVI, you could easily explain how "virality" works by showing how a single tweet might spread to thousands of people using the timeline display. You could produce movies of this and use it to educate clients or illustrate the effect of a campaign that you have invested in. It seems as if this function is no longer accessible.
What do you dislike most about this product?
NUVI seems to have made a wrong turn in its reorganization. To its detriment, it grew more confined and more costly. It's no longer a match for the best players in the world.
What recommendations would you give to someone considering this product?
I do not recommend it because it is a very limited and very expensive program.
Pros
- Saves Time
- Client Friendly Policies
- Fair
- Generous Negotitation
Cons
- Inhibits Innovation
- Commodity Features
- Less Efficient Service