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Reputation

Reputation Social Suite

Composite Score

6.8 /10

CX Score

6.8 /10

24 Reviews

What is Reputation Social Suite?

Reputation (formerly NUVI) is a software for social media listening, publishing, responding, and analytics. Use customer sentiment to boost your brand perception with our robust social media management tool.

Company Details

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Reputation Social Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Reputation Social Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

3
Since last award

95 Plan to Renew

2
Since last award

75 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reputation Social Suite?

16% Negative

15% Neutral

69% Positive

Pros

Trustworthy
Caring
Respectful
Altruistic

Cons

Less Effective Service

Feature Ratings

Average 75

Collaboration

Dashboards and Reporting

Sentiment Analysis

Influencer Identification

Visual & Image Recognition

Visual Analytics

Audience Segmentation

Competitor Tracking

Social Media Channel Integration Inbound

Publishing

Crisis Detection & Anomaly Analysis

Vendor Capability Ratings

Average 76

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Reputation Social Suite Reviews

Role: Sales Marketing
Industry: Other
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted Nov 2025

Great product and support team

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Henry R.

Role: Industry Specific Role
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2025

Mixed emotions

Likeliness to Recommend

9 /10

What differentiates Reputation Social Suite from other similar products?

This is the only platform I have used.

What is your favorite aspect of this product?

The reporting aspect of it.

What do you dislike most about this product?

The algorithm is not fair - I've said this many times before and shared it with the OEM as well. Your scores instantly drop when you get a negative score, BUT it takes 30 + days for score your scores to come up with a ton of good reviews???? It is very frustrating !!

What recommendations would you give to someone considering this product?

Do your due diligence and check other products before settling on this one.

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Cons

Less Effective Service
Vendor Friendly Policies
Less Fair

Kate J.

Role: Sales Marketing
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Love centralized social monitoring and responding

Likeliness to Recommend

7 /10

What differentiates Reputation Social Suite from other similar products?

Integration with Google Business Profiles. Scoring of each branch.

What is your favorite aspect of this product?

Monitoring reputation score for each location. Robust reporting that's easy to disseminate across the organization.

What do you dislike most about this product?

Lack of integration with Apple App Store and Google Play Store reviews.

What recommendations would you give to someone considering this product?

None that I can think of.

Pros

Efficient Service
Caring
Respectful
Friendly Negotiation

Cons

Slower Product Innovation
Less Productive
Commodity Features

Latest Research

Reputation Social Suite

What is Reputation Social Suite?

Company Details

Need Assistance?

Reputation Social Suite Ratings

86 Likeliness to Recommend

3 Since last award

95 Plan to Renew

2 Since last award

75 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love Reputation Social Suite?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Influencer Identification The ability to identify social media influencers that are talking about your brand.

Visual & Image Recognition Detect brand logos or products in images/videos.

Visual Analytics Interactive graphical exploratory data analysis through immersive interfaces.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Competitor Tracking Easily view what your competitors are posting on their social media.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Publishing Automatically schedule social media and blog posts in the future.

Crisis Detection & Anomaly Analysis Automatic detection of sudden volume spikes or unusual sentiment shifts, powered by AI/ML and semantic analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Reputation Social Suite Reviews

Great product and support team

Likeliness to Recommend

Pros

Henry R.

Mixed emotions

Likeliness to Recommend

Pros

Cons

Kate J.

Love centralized social monitoring and responding

Likeliness to Recommend

Pros

Cons

Schedule Your Call

3
Since last award

2
Since last award

3
Since last award

Feature Ratings

Collaboration

Dashboards and Reporting

Sentiment Analysis

Influencer Identification

Visual & Image Recognition

Visual Analytics

Audience Segmentation

Competitor Tracking

Social Media Channel Integration Inbound

Publishing

Crisis Detection & Anomaly Analysis

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support