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Intuit

Quickbooks Online

Composite Score

8.0 /10

CX Score

7.9 /10

127 Reviews Write a Review

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details

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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Small Business category

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3 Top Rated Capabilities

5 Top Rated Features

2025

1 Top Rated Capabilities

0 Top Rated Features

2024

2023 Data Quadrant Champion

2023

Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

92 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

6% Negative

11% Neutral

83% Positive

Pros

Reliable
Enables Productivity
Respectful
Security Protects

Feature Ratings

Average 80

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Reconciliation

Expense Management

Accounts Payable Purchase Orders

Cost Revenue Tracking

Cash Flow Management

Dashboards, Analytics and Reporting

Project Accounting

Budgeting Forecasting

Integration APIs

Vendor Capability Ratings

Average 76

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Accounting - Midmarket

Score 7.8

View Quickbooks Online in this category (opens in a new tab)

Quickbooks Online Reviews

Role: Sales Marketing
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2024

User-friendly but may have performance issues

Likeliness to Recommend

7 /10

Pros

Continually Improving Product
Fair
Over Delivered
Includes Product Enhancements

Erick L.

Role: Industry Specific Role
Industry: Finance
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Aug 2026

Useful but needs updates

Likeliness to Recommend

6 /10

What differentiates Quickbooks Online from other similar products?

A lot of options to use compared to other services. Plus I can pick and choose what products I can use and no need to purchase a whole package.

What is your favorite aspect of this product?

The mobile app access. I don't need to be at a desktop all the time.

What do you dislike most about this product?

The technical issues take a while to fix. Also kind of hard to contact tech support.

What recommendations would you give to someone considering this product?

The product works but I would not integrate your whole business into quickbooks.

Pros

Inspires Innovation
Reliable
Performance Enhancing
Enables Productivity

Cons

Inhibits Innovation
Slower Product Innovation
Less Efficient Service

Monica S.

Role: C-Level
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2026

Gets the job done, helpful AI search feature

Likeliness to Recommend

9 /10

What differentiates Quickbooks Online from other similar products?

I haven't really looked at other products, having used QBO since 2018.

What is your favorite aspect of this product?

The new AI search and help feature. I can give the AI a task like "show me my top 20 recurring customer invoices over the last 6 months) and it will generate the list for me.

What do you dislike most about this product?

The automatic assumpltions on bank feed reconciliations. I had to go back and undo several months of posted transactions because they were categorized incorrectly.

What recommendations would you give to someone considering this product?

In the beginning, review each task carefully to ensure that the system is categorizing correctly Set up rules to help you be more efficient as time goes on.

Pros

Continually Improving Product
Appreciates Incumbent Status
Helps Innovate
Reliable

Cons

Wastes Time

Quickbooks Online

What is Quickbooks Online?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

Quickbooks Online Ratings

83 Likeliness to Recommend

1 Since last award

92 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love Quickbooks Online?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Accounting - Midmarket

Quickbooks Online Reviews

User-friendly but may have performance issues

Likeliness to Recommend

Pros

Erick L.

Useful but needs updates

Likeliness to Recommend

Pros

Cons

Monica S.

Gets the job done, helpful AI search feature

Likeliness to Recommend

Pros

Cons

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Schedule Your Call

1
Since last award

Feature Ratings

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Reconciliation

Expense Management

Accounts Payable Purchase Orders

Cost Revenue Tracking

Cash Flow Management

Dashboards, Analytics and Reporting

Project Accounting

Budgeting Forecasting

Integration APIs

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support