ProcessMaker Customer Reviews 2026 | Business Process Management

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ProcessMaker

Composite Score

8.4 /10

CX Score

9.0 /10

8 Reviews Write a Review

What is ProcessMaker?

ProcessMaker workflow management and BPM software allows public and private organizations to automate document intensive, approval-based processes across departments and systems. Business users and process experts with no programming experience can design and run workflows.

Company Details

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ProcessMaker Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ProcessMaker?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Cons

Less Caring
Less Friendly Negotiation
Security Frustrates

Feature Ratings

Average 87

Process Simulation and Execution

Process Modelling and Design

Process Management

Business Rules Management

Deployment

Form and Report Building

Knowledge and Document Management

Analytics and Reporting

BPM Workflow and Approvals

Mobile

Collaboration

Vendor Capability Ratings

Average 74

Latest Research

ProcessMaker

What is ProcessMaker?

Company Details

Need Assistance?

ProcessMaker Ratings

78 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love ProcessMaker?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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Feature Ratings

Process Simulation and Execution

Process Modelling and Design

Process Management

Business Rules Management

Deployment

Form and Report Building

Knowledge and Document Management

Analytics and Reporting

BPM Workflow and Approvals

Mobile

Collaboration

Vendor Capability Ratings

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Ease of Customization

Business Value Created

Quality of Features

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support