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Oracle

Oracle Support

Composite Score

7.6 /10

CX Score

7.9 /10

20 Reviews Write a Review

What is Oracle Support?

Oracle Support can provide exactly the support coverage you need for your business success. Whether your Oracle environment is on-premises, in the cloud, or a hybrid cloud, we provide end-to-end support and guidance—when, how, and where you need it.

Company Details

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Oracle Support Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Support.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Support?

0% Negative

13% Neutral

87% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Product Management

Policy Management

Sales Management

Revenue Management

Network Management

Analytics and Reporting

Customer Relationship Management

Work Order Management

Operations Management

Project Management

Service Management

Vendor Capability Ratings

Average 87

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Quality of Features

Oracle Support Reviews

David C.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

Excellent product for supporting businesses

Likeliness to Recommend

8 /10

What differentiates Oracle Support from other similar products?

I have no experience from similar products.

What is your favorite aspect of this product?

It provide support that has given us momentum to plan well and and make decisions that have great impact on the growth of our company.

What do you dislike most about this product?

This product has been giving us support we require to take our organization to the next level.

What recommendations would you give to someone considering this product?

I highly recommend this great product for the support it offers to businesses.

Pros

Continually Improving Product
Reliable
Unique Features
Effective Service

Helen S.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

Fantastic support product

Likeliness to Recommend

9 /10

What differentiates Oracle Support from other similar products?

This is great product that provides all support services.

What is your favorite aspect of this product?

It provides basic support in any organization such as planning, decision making and and how to effectively manage an organization.

What do you dislike most about this product?

I have not experienced any negative performance from this product.

What recommendations would you give to someone considering this product?

I totally recommend this great product for effective support offering to any business enterprise.

Pros

Performance Enhancing
Respectful
Acts with Integrity
Over Delivered

Rachel B.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2021

Support processes product

Likeliness to Recommend

10 /10

What differentiates Oracle Support from other similar products?

There is no major difference with similar products.

What is your favorite aspect of this product?

I like the fact that this product can effectively give support to any organization for to ensure there is stability in any business enterprise.

What do you dislike most about this product?

I have not disliked anything to do with this great product.

What recommendations would you give to someone considering this product?

This is great and supporting product that can assist any business to higher levels.

Pros

Helps Innovate
Trustworthy
Efficient Service
Effective Service

Latest Research

Oracle Support

What is Oracle Support?

Company Details

Need Assistance?

Oracle Support Ratings

84 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Oracle Support?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Revenue Management Includes inventory optimization, supply and demand forecasting, and market segmentation.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Work Order Management Includes purchase orders, work order routing sheets, and work order costing graphs.

Operations Management Includes cost control, production management, and performance management.

Project Management Includes support for elements of individual project management such as phase, task, resource, duration and budget, with Gantt and WBS views.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Oracle Support Reviews

David C.

Excellent product for supporting businesses

Likeliness to Recommend

Pros

Helen S.

Fantastic support product

Likeliness to Recommend

Pros

Rachel B.

Support processes product

Likeliness to Recommend

Pros

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Feature Ratings

Product Management

Policy Management

Sales Management

Revenue Management

Network Management

Analytics and Reporting

Customer Relationship Management

Work Order Management

Operations Management

Project Management

Service Management

Vendor Capability Ratings

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Quality of Features