What is Nimble?
Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nimble?
Pros
- Saves Time
- Efficient Service
- Helps Innovate
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Sales Management
Lead Management
Account and Contact Management
Analytics and Reporting
Telephony and Call Center Management
Marketing Management
Customer Service Management
Activity and Workflow Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Breadth of Features
Ease of Data Integration
Vendor Support
Nimble Reviews
Dave Rivera and Sheila .
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Overall best CRM I found
Likeliness to Recommend
What differentiates Nimble from other similar products?
I researched and tested at least a dozen CRM's before settling on Nimble. The combination of ease of use and price was the deciding factor.
What is your favorite aspect of this product?
Email tracking so that I know when a sent email has been opened.
What do you dislike most about this product?
Glitchy, when I open my own sent email, it says "opened", the location opened is off (it will say opened from another country and then opened again a minute later from a local location.)
What recommendations would you give to someone considering this product?
Accept that no CRM is perfect. I was seeking perfection for a year and never found it. I chose Nimble and have stayed with it.
Pros
- Respectful
- Friendly Negotiation
- Trustworthy
- Caring
Cons
- Under Delivered
Suzen M.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Feb 2022
CRM has become convenient with Nimble.
Likeliness to Recommend
What differentiates Nimble from other similar products?
Managing Customer Relations is very much more comfortable with the Nimble tool. When this world is moving faster, things are becoming difficult to be managed and at such a moment, having a tool to help you in your business is not lesser than a blessing. Multiple options to manage and arrange customer contact history easily. We can look for the history of our potential customers It provides customer profiles and we can manage contacts and Pipeline management is good too.
What is your favorite aspect of this product?
A very much helping tool and time-saving as it has made customer relation management easy. Categorizing contacts is quite easier now. Moreover, its Pipeline management and Alert features are other favorites too. It provides ease of sharing contacts anywhere anytime. There are multiple benefits that are helping us in multiple ways.
What do you dislike most about this product?
On some points the charges are unfair. Customer support service is much lazy as our experience. The interface could have been a bit more user-friendly. The accuracy of scanning is plausible but it takes much time.
What recommendations would you give to someone considering this product?
Without any doubt or misguidance, our team can make sure to anyone about the management of this tool for even a massive number of customers. Sharing the contacts in a faster way is pretty nice and anyone can get happy with this tool and with its overall performance but the presence of a few bugs is frustrating. I would recommend it to all those who value their clients.
Pros
- Enables Productivity
- Unique Features
- Effective Service
- Caring
Jason M.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
Complete and effective CRM tool
Likeliness to Recommend
What differentiates Nimble from other similar products?
The arrival of Nimble to our work environment has been accompanied by a much simpler, organized, and above all effective way of working our CRM, since then. We have benefited from its functions to collect, store and manage customer information frequently to keep our database updated, follow up with potential customers, improve interaction with customers, among other things, to strengthen personal and commercial relationships and generate business opportunities. The integration of Nimble with other tools, especially with Microsoft Office, has helped us to take better advantage of the resources we have and be more productive.I love how intuitiv
What is your favorite aspect of this product?
I love how intuitive and navigable the user interface of this CRM is, which is not easy to find nowadays, and its functions are tailored to the needs of our organization. Nimble provides our team with effective operations when capturing and managing customer information while helping us to improve the interaction with them to ensure good personal and business relationships. I like everything about Nimble. However, it is fair and necessary to highlight its integration with many third-party tools, email platforms, and even social networks.
What do you dislike most about this product?
The level of complexity to migrate contact data to Nimble is relatively high; at least for us, it took us a while we had to go to the support team to do it.
What recommendations would you give to someone considering this product?
It is worth giving this CRM software a chance, it is one of the most powerful on the market, and it is incredibly affordable compared to others. Its user interface is user-friendly; functionally, it is excellent and can be integrated with many other tools.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy