What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
91 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Inspires Innovation
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Request Tracing
Transaction Request Performance
Code Performance Monitoring
Error Reporting
Application Metric Reporting
Non-Commodity Operating Systems
Enterprise Cloud Platform Support
Cloud/On-Prem/Hybrid Deployment
Server Monitoring
Real User Monitoring
Synthetic Monitoring (RUM)
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
New Relic Reviews
Ramiro L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
New Relic is a great and robust APM tool
Likeliness to Recommend
What differentiates New Relic from other similar products?
We have a wide variety of monitoring and observability services to choose from with New Relic. We do everything we can to use it to the maximum. We often struggle to determine where to locate the information we need, which is why it received a lower rating.
What is your favorite aspect of this product?
New Relic is a great place to get information because their range of services covers all possible scenarios. Another great thing is the frequency of updates. It is obvious that potential and customer value are being considered.
What do you dislike most about this product?
From several angles, cost control has been a huge challenge: many of our developers can't even begin debugging or investigating production issues without a full license.
What recommendations would you give to someone considering this product?
While recent interactions with New Relic's technical architects have made this easier, it still seems like training is needed on everything to properly use and configure the services.
Pros
- Reliable
- Unique Features
- Efficient Service
- Saves Time
Avinash Reddy N.
- Role: Finance
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
"Powerful Analytics, User-Friendly Interface."
Likeliness to Recommend
What is your favorite aspect of this product?
A lot of people like New Relic because it's easy to use and gives a lot of information about different parts of system tracking. People often say that their favorite features are the real-time tracking, full observability, and strong data tools. Users like this observability platform because it lets them quickly find and fix problems and has features that allow people to work together. This makes the business process more efficient and smooth.
What do you dislike most about this product?
What people like and don't like about a product can change based on their wants and expectations. For the most up-to-date and detailed information on any possible problems or user issues with New Relic, you should look at recent user reviews, forums, or the most recent product documents.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vishal S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
Great product and competition is plentiful
Likeliness to Recommend
What differentiates New Relic from other similar products?
It has new age features.
What is your favorite aspect of this product?
The feature-robust set.
What do you dislike most about this product?
Integration limitations.
What recommendations would you give to someone considering this product?
Consider this and consider the competition.
Pros
- Helps Innovate
- Performance Enhancing
- Inspires Innovation
- Saves Time
Cons
- Vendor Friendly Policies
- Vendor's Interest First
