What is Microsoft Dynamics 365?
Dynamics 365 (previously Microsoft Dynamics 365 ERP) offers AI-powered ERP and CRM applications to help you better manage sales, service, finance, and supply chain operations. Use them individually or together to connect teams, processes, and data for improved efficiency and new insights.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
81 Likeliness to Recommend
85 Plan to Renew
3
Since last award
76 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365?
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Accounting and Financial Management
Governance Risk and Compliance
Customer Relationship Management
Industry Specific Capabilities
Service Management
Procurement Management
Human Capital Management
Supply Chain Management
Job and Project Management
BI and Performance Management
Vendor Capability Ratings
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
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Microsoft Dynamics 365 Reviews
Ron W.
- Role: Operations
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Feb 2020
Features rich offering that can scale
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 from other similar products?
The ability of the product to continue to grow within our sector without the need for a full scale reimplantation.
What is your favorite aspect of this product?
Being part of the Microsoft cloud
What do you dislike most about this product?
So many features that we haven't used all of its ability.
What recommendations would you give to someone considering this product?
Sample the product and use it within your own structure
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2021
Great to use
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Laura C.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2020
Useful enterprise tool
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 from other similar products?
The name is of value. People are willing to pay more for a branded product of high recognition
What is your favorite aspect of this product?
The various amount of tools available for use
What do you dislike most about this product?
Not much: it’s frustrating that it does go “down” at times.
What recommendations would you give to someone considering this product?
Look at the competition, because I doubt you’ll be able to find better.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Effective Service
Cons
- Under Delivered
