This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Microsoft Corporation

Microsoft Authenticator

Composite Score

8.8 /10

CX Score

9.2 /10

276 Reviews Write a Review

What is Microsoft Authenticator?

Conveniently and securely sign in to all your online accounts using multifactor authentication, passwordless sign-in or password autofill with Microsoft Authenticator. With this free app, you can sign in to your personal or work/school Microsoft account without using a password. You’ll use a fingerprint, face recognition, or a PIN for security.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Authenticator won the following awards in the Multi-Factor Authentication category

Filter By

2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

Microsoft Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Authenticator?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Security Protects
Efficient Service
Respectful

Feature Ratings

Average 82

OTP Authentication

Multi-Device Protection

Biometrics Authentication

Email Authentication

Role and User Management

Role-Based Multi-Factor Authentication

Browser Push Notifications

Soft Token Authentication

Phishing Resistance MFA

Hard Token Authentication

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Average 80

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Microsoft Authenticator Reviews

Diksha S.

Role: Consultant
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

User friendly and any one authentic their identity

Likeliness to Recommend

10 /10

What differentiates Microsoft Authenticator from other similar products?

It's user friendly approach hits differently.

What is your favorite aspect of this product?

Two factor authentication User friendly

What do you dislike most about this product?

I don't find anything bad about this

What recommendations would you give to someone considering this product?

For verification, I have complete trust please, good to go ahead

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Saurabh C.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2026

Microsoft Authenticator- A must have app

Likeliness to Recommend

9 /10

What differentiates Microsoft Authenticator from other similar products?

Microsoft integration is great feature, it also has simple interface and push notifications and passkeys are great features to have.

What is your favorite aspect of this product?

Password authentication and passkeys are my favorite aspects

What do you dislike most about this product?

Require additional setup for work account and sometime i noticed delayed push notifications

What recommendations would you give to someone considering this product?

If you are looking to setup an authenticator for work/school its currently the best and feature rich option available in market

Pros

Trustworthy
Helps Innovate
Continually Improving Product
Enables Productivity

Mohd S.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2026

Secure, Reliable, and Easy to Use

Likeliness to Recommend

8 /10

What differentiates Microsoft Authenticator from other similar products?

What sets the Microsoft Authenticator apart is its minimalist and user-friendly experience, specially when it works flawlessly with Microsoft accounts and other Microsoft services. It makes sign-in quick with features like push notifications, two factor authentication, and password-less login.

What is your favorite aspect of this product?

My favorite aspect of the Microsoft Authenticator is how easy and convenient it makes secure sign-ins.

What do you dislike most about this product?

What I do not like about the product is that most is that it can sometimes be frustrating when notifications are delayed or when switching to a new phone makes account recovery more complicated than expected.

What recommendations would you give to someone considering this product?

I would recommend the` Microsoft Authenticator to anyone looking for a simple and reliable way to add extra security to their accounts.

Pros

Efficient Service
Trustworthy
Effective Service
Respectful

Microsoft Authenticator

What is Microsoft Authenticator?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Microsoft Authenticator Ratings

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Microsoft Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Email Authentication Ability to send a verification link or code via email.

Role and User Management Enable different levels of access and permissions based on role.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Phishing Resistance MFA Ability to implement authentication methods that can withstand phishing attacks

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Microsoft Authenticator Reviews

Diksha S.

User friendly and any one authentic their identity

Likeliness to Recommend

Pros

Saurabh C.

Microsoft Authenticator- A must have app

Likeliness to Recommend

Pros

Mohd S.

Secure, Reliable, and Easy to Use

Likeliness to Recommend

Pros

Most Popular Microsoft Authenticator Comparisons

Google Authenticator

Salesforce Authenticator

Duo Security

OKTA Adaptive Multi-Factor Authentication

JumpCloud

RSA SecurID

Schedule Your Call

1
Since last award

Feature Ratings

OTP Authentication

Multi-Device Protection

Biometrics Authentication

Email Authentication

Role and User Management

Role-Based Multi-Factor Authentication

Browser Push Notifications

Soft Token Authentication

Phishing Resistance MFA

Hard Token Authentication

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training