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LastPass

8.5 /10

94 Reviews Write a Review

What is LastPass?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass won the following awards in the Password Management category

Filter By

1 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass.

86 Likeliness to Recommend

91 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass?

7% Negative

12% Neutral

81% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 86

Credential Management

Password Generator

Encryption and Decryption

Multi-Factor Authentication (MFA)

Vault for Each User

Work and Personal

Autosave and Autofill

Single Sign-On (SSO)

Team Management

Access From Multiple Devices

Credential Rotation

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

LastPass Reviews

Johan O.

Role: C-Level
Industry: Gaming and Hospitality
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to share passwords

Likeliness to Recommend

10 /10

What differentiates LastPass from other similar products?

I like it how we easily can separate password sharing into different folders with different access levels

What is your favorite aspect of this product?

Easy to integrate for SSO

What do you dislike most about this product?

The browser plugin goes into offline mode all the time no matter how often I log in. Very annoying.

What recommendations would you give to someone considering this product?

Make sure you implement SSO for your users to log in to LastPass. It increases your security posture.

Pros

Continually Improving Product
Transparent
Helps Innovate
Inspires Innovation

Cons

Less Effective Service
Less Reliable
Less Efficient Service

Maggie J.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use, relatively easy to set up

Likeliness to Recommend

10 /10

What differentiates LastPass from other similar products?

Nothing, I don't think.

What is your favorite aspect of this product?

Password generation

What do you dislike most about this product?

Autofill is glitchy and doesn't always clearly show which password will be filled in (if there's more than one log-in saved for a site)

What recommendations would you give to someone considering this product?

Look for a less glitchy option

Pros

Efficient Service
Effective Service
Caring
Saves Time

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2023

Essential security tool

Likeliness to Recommend

8 /10

Pros

Security Protects
Reliable
Performance Enhancing
Enables Productivity

Latest Research

LastPass

What is LastPass?

Company Details

Need Assistance?

Awards & Recognition

LastPass Ratings

86 Likeliness to Recommend

91 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love LastPass?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Vault for Each User Each user has access to their own password vault.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Team Management Create and manage team members. Items can be shared across team members.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LastPass Reviews

Johan O.

Easy to share passwords

Likeliness to Recommend

Pros

Cons

Maggie J.

Easy to use, relatively easy to set up

Likeliness to Recommend

Pros

Essential security tool

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

Password Generator

Encryption and Decryption

Multi-Factor Authentication (MFA)

Vault for Each User

Work and Personal

Autosave and Autofill

Single Sign-On (SSO)

Team Management

Access From Multiple Devices

Credential Rotation

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement