What is Khoros Social Media Management?
Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Khoros Social Media Management?
Pros
- Helps Innovate
- Effective Service
- Security Protects
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Post Archival
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Social Response Management
Sentiment Analysis
Social Asset Management
Campaign Execution
Social Media Channel Integration Inbound
Dashboards and Visualization
Contextual Analysis
Trend Analysis
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Implementation
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Khoros Social Media Management Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2023
good business very useful
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
- Role: Vendor Management
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2023
100% adaptability and easy to use
Likeliness to Recommend
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Viktoria J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Essential for managing our online digital presence
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Khoros integrates seamlessly with every single digital channel, where-in our product has got a presence. From standard social media platforms like Twitter, Facebook, Instagram, Tik tok to online review and communication platforms / customer engagement platforms like Facebook reviews, Google business messages, and even Google playstore. This has enabled my organization to better align our online digital footprint and activity.
What is your favorite aspect of this product?
Personally, I am in love with the quality of resources which Khoros makes available to users. From webinars that we are always invited to join as users, to guides , tipsheets and ebooks on its resource centre. Including case studies of businesses who are maximizing the Khoros social media platform to manage their social digital presence. Khoros makes it possible for my team to continuously to stay abreast of newer ways to make use of the platform to the actualization of my organizations social media brand presence.
What do you dislike most about this product?
On a few occasions , the analytical data provided by Khoros around our user engagement on social media has turned out different from those we get from our respective social media accounts. While these differences are not significant, it will be nice to get better drilled down analytics from the Khoros platform to effectively analyze the reason for the differences in statistics.
What recommendations would you give to someone considering this product?
My personal take is that Khoros does a good job of synchronizing and aligning my departments social media strategy and I believe this should resonate across teams looking to adopt the platform. I will however not recommend Khoros for small teams who do not have a presence across multiple social media channels or platforms.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
