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Intuit

Intuit QuickBooks

Composite Score

8.5 /10

CX Score

8.7 /10

100 Reviews Write a Review

What is Intuit QuickBooks?

QuickBooks is an accounting software package developed and marketed by Intuit. QuickBooks products are geared mainly toward small and medium-sized businesses and offer on-premises accounting applications as well as cloud-based versions[2] that accept business payments, manage and pay bills, and payroll functions

Company Details

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Awards & Recognition

Intuit QuickBooks won the following awards in the Payroll category

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3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

2025 Data Quadrant Champion

2025

6 Top Rated Capabilities

2 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience

2023

5 Top Rated Capabilities

2 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience

2022

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

1 Top Rated Features

2022

Intuit QuickBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Intuit QuickBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Intuit QuickBooks?

3% Negative

6% Neutral

91% Positive

Pros

Saves Time
Respectful
Security Protects
Caring

Feature Ratings

Average 83

Tax Form Preparation

Direct Deposit

Third Party System Integration

Taxation Deduction

Time and Attendance

Benefits Calculation

Vacation and Leave Management

HR Systems Interface

Retirement Plan Tracking

Compensation Management

Payroll Administration

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Intuit QuickBooks Reviews

Thomas W.

Role: C-Level
Industry: Media
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2024

Intuit Quickbooks has made bookkeeping easy!

Likeliness to Recommend

9 /10

What differentiates Intuit QuickBooks from other similar products?

Easy to use and price is affordable

What is your favorite aspect of this product?

Quick logins and ease of use with many features

What do you dislike most about this product?

Takes time to set up

What recommendations would you give to someone considering this product?

Talk to their sales team, but implement right when you start your business

Pros

Reliable
Performance Enhancing
Effective Service
Saves Time

Amy M.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

East to use, User friendly Time Saver Efficient

Likeliness to Recommend

10 /10

What differentiates Intuit QuickBooks from other similar products?

Ease of Use of the functions of the inner workings of the product.

What is your favorite aspect of this product?

How simple it is to move around the features to complete task.

What do you dislike most about this product?

Nothing at the current time

What recommendations would you give to someone considering this product?

Life will be easier once you get acclimated to the features

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Kirk B.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Have used QB for years. It does what it does.

Likeliness to Recommend

2 /10

What differentiates Intuit QuickBooks from other similar products?

I don't have any experience with other products.

What is your favorite aspect of this product?

The breadth of features.

What do you dislike most about this product?

I like all of it.

What recommendations would you give to someone considering this product?

If you have a small business, it will work for you.

Pros

Enables Productivity
Efficient Service
Effective Service
Caring

Intuit QuickBooks

What is Intuit QuickBooks?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Intuit QuickBooks Ratings

88 Likeliness to Recommend

1 Since last award

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Intuit QuickBooks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Tax Form Preparation Generate and file employee tax forms (e.g., W-2, 1099, T4) for applicable federal, state/provincial, and local jurisdictions.

Direct Deposit Calculate and manage employee benefit deductions including health, dental, vision, life insurance, and voluntary benefits.

Third Party System Integration Connect with third-party systems such as ERP, benefits providers, time tracking, and other business applications via APIs or connectors.

Taxation Deduction Calculate and deduct federal, state/provincial, and local taxes based on jurisdiction-specific rules and employee elections.

Time and Attendance Track employee clock-in/clock-out, work schedules, overtime, and attendance with configurable alert mechanisms.

Benefits Calculation Calculate and manage employee benefit deductions including health, dental, vision, life insurance, and voluntary benefits.

Vacation and Leave Management Administer leave accrual policies, entitlement balances, leave request and approval workflows, and carryover rules.

HR Systems Interface Interface with the organization's HR system to synchronize employee records, job data, and organizational changes.

Retirement Plan Tracking Manage employee retirement plan enrollments, contribution calculations, employer matching, and tax implications.

Compensation Management Manage compensation design, salary bands, salaried and hourly structures, and bonus and variable compensation plans.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Intuit QuickBooks Reviews

Thomas W.

Intuit Quickbooks has made bookkeeping easy!

Likeliness to Recommend

Pros

Amy M.

East to use, User friendly Time Saver Efficient

Likeliness to Recommend

Pros

Kirk B.

Have used QB for years. It does what it does.

Likeliness to Recommend

Pros

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Since last award

Feature Ratings

Tax Form Preparation

Direct Deposit

Third Party System Integration

Taxation Deduction

Time and Attendance

Benefits Calculation

Vacation and Leave Management

HR Systems Interface

Retirement Plan Tracking

Compensation Management

Payroll Administration

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training