What is Infobip AgentOS?
One operating system for agentic customer experiences. Transform customer engagement with AI agents that think, adapt, and orchestrate connected journeys across every channel in real time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Infobip AgentOS?
Pros
- Helps Innovate
- Performance Enhancing
- Effective Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Online Cloud Platform
Software Development Kit
WebRTC-based Calling
AI Engine for CPaaS
Drag and Drop User Interface
User Authentication & Authorization
Analytics Reporting
Vendor Capability Ratings
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Vendor Support
Ease of Implementation
Breadth of Features
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Infobip AgentOS Reviews
Fahmi B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Comprehensive and Reliable Communication Solution
Likeliness to Recommend
What differentiates Infobip AgentOS from other similar products?
Infobip stands out due to its omnichannel communication, offering SMS, email, voice, chat apps, and in-app messaging, ensuring seamless customer reach. It boasts an extensive global network, connecting with telecom operators in over 190 countries for reliable delivery. The platform is highly scalable, catering to both small businesses and large enterprises. Infobip’s robust API integration allows easy customization and workflow integration. Advanced analytics provide valuable insights for optimizing strategies. Security and compliance with standards like GDPR and ISO/IEC 27001 ensure data protection.
What is your favorite aspect of this product?
My favorite aspect of Infobip is its omnichannel communication capabilities, allowing businesses to seamlessly connect with customers across multiple platforms like SMS, email, voice, chat apps, and in-app messaging. This versatility ensures businesses can reach their audience on their preferred channels, enhancing engagement and communication effectiveness.
What do you dislike most about this product?
The aspect I dislike most about Infobip is that its extensive range of features can be overwhelming for new users, making the initial setup and navigation somewhat complex. This steep learning curve may require additional time and effort to fully understand and utilize the platform's capabilities.
What recommendations would you give to someone considering this product?
For someone considering Infobip, I recommend: Leverage Customer Support: Utilize Infobip’s excellent 24/7 customer support and dedicated account managers to help with initial setup and ongoing use. Start with Core Features: Begin with the core communication channels that are most relevant to your business, and gradually explore additional features as you become more comfortable with the platform. Use Analytics Tools: Take advantage of Infobip’s advanced analytics and reporting tools to gain insights into your communication strategies and optimize your campaigns.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Abdellah K.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2026
Smart and Smooth Communication With Infobip
Likeliness to Recommend
What differentiates Infobip AgentOS from other similar products?
It supports omnichannel engagements and ensures smooth communication between customers and businesses.
What is your favorite aspect of this product?
Besides smooth communication, the tool also ensure secure communication to thanks to features such as user authentication. Thanks to easy customer-business communication, we have increased customer loyalty. It handles customer identification easy.
What do you dislike most about this product?
There hasn't been serious challenges with Infobip. All features have worked.
What recommendations would you give to someone considering this product?
For smooth communication between customers and businesses, Infobip is well equipped, somewhat affordable and delivers. We have used it and it delivers. Try it.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
Michael O.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted May 2025
Strong Chat Tool That’s Easy to Change
Likeliness to Recommend
What differentiates Infobip AgentOS from other similar products?
Infobip stands out with its global reach, omnichannel capabilities, and strong enterprise-level support, making it ideal for scaling customer communication across multiple platforms
What is your favorite aspect of this product?
The multi-channel capabilities and reliable global delivery make it easy to connect with users anywhere from one unified platform
What do you dislike most about this product?
The dashboard can feel overwhelming at first, especially for new users unfamiliar with omnichannel platforms.
What recommendations would you give to someone considering this product?
Take time to explore the platform’s full capabilities and use the onboarding resources—Infobip is powerful, but you’ll get the most value with proper setup
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
