What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Continually Improving Product
- Performance Enhancing
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Cataloging
Configurable Knowledge Repository
Version Control
Rich Text Editor
Social Features
Role-Based Access
API Integration
Reporting and Analytics
Multiple File Type Support
Multi-Language Support
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Also Featured in...
Guru Reviews
Laura J.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2025
Revolutionizing Knowledge Management with Guru
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru prioritizes in-workflow delivery, AI-driven suggestions, proactive content verification, and many other important tasks. It emphasizes relevant content with verified sources thus making itself trustworthy among its competitors. It organizes content in the form of a “card” making it easy for us to search, categorize, and tag.
What is your favorite aspect of this product?
There are many features that contribute to making it a great choice to enhance productivity, real-time collaboration, and overall proficiency of the business. I really like its way of tracking content that is being used and facilitates us with insight view. Also, its browser extensions help you to access its knowledge at whatever time you need. AI-powered suggestions are relevant and are based on the behavior of the customers.
What do you dislike most about this product?
There are a few disturbances that should be considered at the right time to maintain its value. For example, over-reliance on AI-driven suggestions. No doubt AI-driven data is beneficial but it cannot be accurate and contextually at all times.
What recommendations would you give to someone considering this product?
Guru thrives on the latest, accurate, and well-organized data. It is recommended to have such a setup that continuously does a curation of data and keeps it updated. For this, assign an expert who can maintain relevant content and sources.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Effective Service
Kandi A.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
By far, the best knowledge center I've ever used.
Likeliness to Recommend
What differentiates Guru from other similar products?
Based on my experience using Guru and other knowledge center platforms in operations and training environments, Guru offered more features, ease of use, training, integration, and frequent enhancements than all others I've used. I would recommend Guru to any company in need of a solid knowledge center, or an easily accessible training program, especially for large and/or primarily remote companies.
What is your favorite aspect of this product?
My absolute favorite feature was the ability to link a specific Guru card in Slack messages in response to a question.
What do you dislike most about this product?
I believe it would be beneficial for Guru to have more video tutorials to decrease the learning curve time.
What recommendations would you give to someone considering this product?
Guru was the most intuitive company-specific "Wiki" I've ever used. If your company needs a knowledge center or is looking into creating a solid training plan that employees can reference as needed, Guru has you covered!
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Performance Enhancing
Jane F.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Jan 2024
The perfect solution for our knowledge base needs.
Likeliness to Recommend
What differentiates Guru from other similar products?
Ease of use for the employees
What is your favorite aspect of this product?
Ability to set up groups for different departments
What do you dislike most about this product?
Can't think of anything
What recommendations would you give to someone considering this product?
If you're highly organized and efficient, you may not want to hand control to those who are not. I've spent too many hours cleaning up irrelevant and duplicate cards.
Pros
- Reliable
- Enables Productivity
- Client's Interest First
- Transparent
