What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Continually Improving Product
- Performance Enhancing
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Cataloging
Configurable Knowledge Repository
Version Control
Rich Text Editor
Social Features
Role-Based Access
API Integration
Reporting and Analytics
Multiple File Type Support
Multi-Language Support
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Also Featured in...
Guru Reviews
Alexandra E.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2021
Intuitive implementation kicking off with Guru!
Likeliness to Recommend
What differentiates Guru from other similar products?
The verification cycle of Guru were really important to our business. Love this function!
What is your favorite aspect of this product?
Guru has allowed us to create a culture of knowledge-sharing throughout our company.
What do you dislike most about this product?
Small buggy items come up with some level of frequency. Their Support team is awesome, though, and when we reach out to flag these we always get solid responses.
What recommendations would you give to someone considering this product?
Iron out the best practices before releasing to your whole company! There's a lot of areas for input in Guru so making sure your team knows where to manage incoming questions/requests is important.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
Jon W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Great way to distribute knowledge
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru is an amazing option for knowledge share and sales enablement. With remote work becoming a huge part of our sales team it has been an even more important option to share and make sure resources are readily and easily available. The display and usability is miles ahead of anyone else in the industry. Guru's ease of use and integrations are by far the best features and one of the other pieces that sets them apart.
What is your favorite aspect of this product?
The quick and easy access to all important sales information is my favorite. The quick search through keywords makes it so simple and fast to find documents.
What do you dislike most about this product?
I don't have anything I dislike about Guru at the present moment. It's been such a beneficial tool over the last 3-4 years.
What recommendations would you give to someone considering this product?
Focus on your important needs for a tool like this ours was knowledge share and speed. We got that. I don't think anyone does it better.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Savannah W.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Makes our lives so much easier!
Likeliness to Recommend
What differentiates Guru from other similar products?
Easy to use + implement. There are TONS of resources across the board - the Guru blog, learning academy, guides + Guru collections for implementation, and an entire support team. The Chrome extension and Slack integration make it super easy to bake into everyday activities as well.
What is your favorite aspect of this product?
Being able to quickly find and document important business knowledge.
What do you dislike most about this product?
I absolutely love Guru, but it would be awesome if it could automatically assign new folks to certain teams via a Blissfully workflow or something.
What recommendations would you give to someone considering this product?
Just do it! It will make your life so much easier, and make sure leadership is ready to make it a priority for all.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
