What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Continually Improving Product
- Performance Enhancing
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Cataloging
Configurable Knowledge Repository
Version Control
Rich Text Editor
Social Features
Role-Based Access
API Integration
Reporting and Analytics
Multiple File Type Support
Multi-Language Support
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Also Featured in...
Guru Reviews
Lindsay M.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2025
A Deep Dive into Guru
Likeliness to Recommend
What differentiates Guru from other similar products?
Its browsing extension makes it accessible at any time of need, which reduces the requirement for a separate platform for navigation. This real-time access gives us a lot of relevant knowledge when customers interact or during internal operations. Its main focus is collaboration among team members so that they can share content easily.
What is your favorite aspect of this product?
The infrastructure of the interface offers a clean and intuitive layout which are understandable for both learners and experts. We face negligible learning curves. This is one of the key differentiators among other knowledge management software. It does deep integration with other powerful software which allows us to have knowledge in the flow of work. This eliminates the requirement to switch between various platforms.
What do you dislike most about this product?
It has limited offline access. As it is a cloud-based software, which means it is limited in functioning when there is a lack of internet. This is a main concern for the team members working from backward areas and is lack of reliable internet.
What recommendations would you give to someone considering this product?
For better understanding, start with simple features to advanced ones to get yourself familiarized with the software. You can continue incorporating more unique features once you get comfortable with its functionality. By following these suggestions, you can fully leverage its potential.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Raguta S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
The Ideal Knowledge Management Software
Likeliness to Recommend
What differentiates Guru from other similar products?
This product makes sales enablement easy and also handles knowledge management well making it unique and best for business use.
What is your favorite aspect of this product?
As knowledge management, Guru is the best I have used. It's effortless to tailor make Guru to meet business needs.
What do you dislike most about this product?
Well, it handled well enough and no dislikes.
What recommendations would you give to someone considering this product?
For effective business knowledge management, Guru has it all and I recommend it fully.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Kathleen G.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2026
The smart knowledge companion everyone needs
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru has made it easy for me to access accurate information without switching between tools. It wonderfully differentiates itself by embedding knowledge directly into daily workflows rather than acting as a separate repository. I believe the real-time suggestions, verification system, and strong integrations make it more dynamic compared to traditional knowledge bases.
What is your favorite aspect of this product?
I really adore how the combination of AI suggestions and workflow integrations makes it feel like knowledge comes to me instead of searching for it. I would say the verification feature is especially useful, as it ensures that the information I rely on is always accurate, which is a big deal in fast-moving teams.
What do you dislike most about this product?
Frequent updates, verification reminders, and card suggestions create too many notifications. I sometimes ignore alerts due to overwhelming. Due to which important updates get missed, reducing the reliability of shared knowledge.
What recommendations would you give to someone considering this product?
If you are struggling with scattered information or constant interruptions for answers, Guru is a strong choice. It works especially well for customer support, sales, and remote teams that rely on fast, accurate information.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
