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GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

3% Negative
3% Neutral
94% Positive

Pros

  • Acts with Integrity
  • Saves Time
  • Helps Innovate
  • Reliable

Feature Ratings

Average 86

Audio Conferencing VoIP

87

Video Conferencing

86

Audio Controls

86

Instant Messaging

85

Facilitator Functions

85

Screen Share

85

Keyboard Mouse Control

85

Audio Conferencing Call in Bridge

85

File Transfer

84

Application Share

84

Virtual Whiteboard

83

Vendor Capability Ratings

Average 84

Quality of Features

85

Ease of Implementation

85

Business Value Created

85

Ease of Data Integration

84

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

84

Vendor Support

83

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

83

Availability and Quality of Training

83

GoTo Meeting Reviews

Michelle M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Reliable, efficient and very flexible platform.

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

We've had a smooth connectivity between our email client with GoToMeeting, which has made creating, scheduling, and hosting huge virtual meetings more efficient. Meetings are considerably easier to handle when you don't have to switch between software/apps. Remote desktop access outside of the local business network without the use of a VPN is an extra perk that we appreciate and use frequently. It features an excellent chat/Q&A function that is ideal for webinars.

What is your favorite aspect of this product?

I enjoy how GoToMeeting is such a versatile platform. Users may phone in, share the screen with audio exclusively, have webinars that can be viewed or heard, and so on. I loved how readily the sessions could be recorded and kept so that people who couldn't attend could see the tape later. We began utilizing GTM primarily for screen sharing and remote control. GTM is the greatest in the game when it comes to those two aspects. We've grown to appreciate the simplicity and dependability that come with clean, simple-to-install, and simple-to-use software.

What do you dislike most about this product?

On rare circumstances, the connection with dial-up numbers is poor. It's possible that our local carriers are overwhelmed by traffic, but it's always impacted our calls. There have also been instances in the past when meetings did not begin despite the fact that everyone was there. However, issue has now been addressed and will require a patch if it resurfaces.

What recommendations would you give to someone considering this product?

If you need a meeting manager for a medium or big business, GTM will fulfill all of your requirements. Due to the initial cost, it may not be suited for a very small firm, but beyond a certain point, the program pays for itself. This was fairly simple for me to use, but some of my elderly coworkers found it more difficult. I would recommend reading some other reviews to see how this program performs for folks who are not tech aware.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cheryl D.

  • Role: Operations
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Cuts down on travel costs to attend meetings

Likeliness to Recommend

7 /10

What differentiates GoTo Meeting from other similar products?

Sharing of documents is very easy and happens instantly with this software. Because of its flexibility to turn a meeting into a webinar or large-scale meeting, my meeting options are unlimited

What is your favorite aspect of this product?

Simplify one meeting link for every meeting and create my personal meeting URL and share my meeting URL directly with attendees

What do you dislike most about this product?

The requirement of an internet or data connection of sufficient quality. Doesn't offer numerous integrations with other software to maximize productivity

What recommendations would you give to someone considering this product?

It takes out the need for users to travel and enables them to become more efficient with their time while communicating needs around the world in an instant

Pros

  • Helps Innovate
  • Continually Improving Product
  • Fair
  • Friendly Negotiation

Paul M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Unified solution with a bundle of features

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

The most user-friendly and appealing platform that doesn't require much training is GoToMeeting. This tool cannot be compared because it offers excellent HD definition videos and high-quality sound, both features enhance the meeting experience. Despite its technical advantages, its cost is also a benefit because it is lower than that of competitors.

What is your favorite aspect of this product?

The overall experience has improved due to excellent audio and video communication. The meeting's real-time screen sharing and flexibility in what may be shared are the most appealing aspects for me, along with high resolution and no audio or video lag. Additionally, recording may be done extremely easily and the user interface is also very simple to understand and use.

What do you dislike most about this product?

The capability of removing our camera when presenting is one thing I dislike. The other users in the meeting may occasionally find it distracting. The calendar integration with Outlook also seems to be a little difficult. I didn't test it using any other calendar or mail program.

What recommendations would you give to someone considering this product?

GoToMeeting is the most appealing and user-friendly tool that doesn't require any training. I adore that GoToMeeting makes it possible for us to plan excellent virtual meetings because it is known for its quick invitation sending and simple sharing across all device types and operating systems.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Inspires Innovation

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