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Google

Google Vault

Composite Score

8.9 /10

CX Score

9.2 /10

205 Reviews Write a Review

What is Google Vault?

Manage, retain, search and export your organization’s email and on-the-record chats.

Company Details

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Awards & Recognition

Google Vault won the following awards in the Data Archiving category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience

Latest Award, 2026

2025 Data Quadrant Champion

2025

6 Top Rated Capabilities

7 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Vault Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Vault.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Vault?

3% Negative

5% Neutral

92% Positive

Pros

Helps Innovate
Respectful
Reliable
Enables Productivity

Feature Ratings

Average 84

Data Encryption

Storage Optimization

Data Compression

Platform Support

Long Term Data Retention

Data Format Native Generic

External Storage Connectivity

Multiple Format Support

Restore to Current Format

Data Deletion Control and Space Gain

Granularity

Vendor Capability Ratings

Average 83

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Google Vault Reviews

Priyanshi P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Great Product, seamless & safe

Likeliness to Recommend

10 /10

What differentiates Google Vault from other similar products?

it simple and manageable to archive Gmail

What is your favorite aspect of this product?

It allows organizations to retain, manage, search data for various purposes like compliance, legal, regulatory requirements

What do you dislike most about this product?

Expensive & Storage Capacity

What recommendations would you give to someone considering this product?

it simple and manageable to archive Gmail & It allows organizations to retain, manage, search data for various purposes like compliance, legal, regulatory requirements.

Pros

Performance Enhancing
Caring
Client Friendly Policies
Generous Negotitation

Roxana S.

Role: Industry Specific Role
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

"A Great Search Tool."

Likeliness to Recommend

10 /10

What differentiates Google Vault from other similar products?

The centralized data management within Google Vault simplifies data governance and minimizes the risk of data loss or accidental deletion.

What is your favorite aspect of this product?

We have benefitted from being able to reliably store emails for an indefinite period of time.

What do you dislike most about this product?

You can not access information of a deleted account.

What recommendations would you give to someone considering this product?

Highly recommended. The secure and reliable environment provides peace of mind, and the cost-effectiveness of the solution makes it a top choice for eDiscovery.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shekhar S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Fantastic Product,

Likeliness to Recommend

10 /10

What differentiates Google Vault from other similar products?

reliability and user-friendly,

What is your favorite aspect of this product?

data retention efficiency

What do you dislike most about this product?

high cost per user

What recommendations would you give to someone considering this product?

Amazing data retention and eDiscovery tool for Google Workspace that helps you manage your information governance by allowing you to retain, hold, search, and export your Google Workspace data such as Gmail messages, Drive files, and other data from Google services in your Google Workspace suite.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Latest Research

Google Vault

What is Google Vault?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Google Vault Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Vault?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Encryption Protects your data from those who have physical access to storage media (including secure storage provider), and ensures data has only authorized access

Storage Optimization 'Storage optimization, unlike std. backup & restore, is for long term data storage, organizing it to find & restore information easily

Data Compression Allows for more data to be stored on media. Data compression can potentially slow down access times to the data

Platform Support Does the data archive system provide the hardware platform support that the organization needs.

Long Term Data Retention The software should have fault tolerant abilities in order to recover from minor data corruptions. Depends largely on the media (such as tapes)

Data Format Native Generic Offers multiple options from native proprietary format to industry-standard generic format to restore or import onto any target system

External Storage Connectivity Data archiving usually stores data on external, removable media that is optimized for long-term storage, at an offsite location.

Multiple Format Support Ability to support multiple media formats, including tape, WORM drives, optical media, etc. Also, proliferation of cloud and support cloud storage.

Restore to Current Format Ability to restore to whichever “current” format the organization has in place at the time of archive data restoration

Data Deletion Control and Space Gain The ability to reclaim valuable hard drive space freed due to the data archiving process based on the software’s successful confirmation & verification

Granularity 'The granular storage of data, such that it can be searched and recovered in an expedient manner.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Vault Reviews

Priyanshi P.

Great Product, seamless & safe

Likeliness to Recommend

Pros

Roxana S.

"A Great Search Tool."

Likeliness to Recommend

Pros

Shekhar S.

Fantastic Product,

Likeliness to Recommend

Pros

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Schedule Your Call

1
Since last award

Feature Ratings

Data Encryption

Storage Optimization

Data Compression

Platform Support

Long Term Data Retention

Data Format Native Generic

External Storage Connectivity

Multiple Format Support

Restore to Current Format

Data Deletion Control and Space Gain

Granularity

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support