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Google Drive Logo
Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Office Online Integration

84

Mobility Support

84

Access Control and Rights Management

84

Data Loss Prevention

84

Enterprise Grade Security Controls

83

Large File Optimization

82

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Sakshi S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Google Drive is Totally best

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive gives us 15 GB free storage for all user and also AI features such as smart smart suggestion for files you may need, automatic file organization , image recognition for searching within image . These features help users save time and work efficiently that's makes different from other product.

What is your favorite aspect of this product?

Google drive accessible for any other device that's makes easy to access files anywhere . Goggle drive integrated with google suite productivity app including Google docs sheets and Slides

What do you dislike most about this product?

Not much dislikes about this but some user may experience syncing issues when using in google drive i know that they will solve in future.

What recommendations would you give to someone considering this product?

it is easy to accessible, AI features are best here and also integration with google workspace is so good hope you like it.

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Fair

Mitchel C.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Getting more pricey, but great product.

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Free storage has been plenty for my personal needs!

What is your favorite aspect of this product?

Easy to use, beautiful user interface, integration with google products.

What do you dislike most about this product?

The early adopters may have been given additional storage that comes at a higher cost now.

What recommendations would you give to someone considering this product?

Determine your storage needs - this can be free if not much storage is needed. Otherwise competitors may be better for storage.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Manish Singh B.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

A Versatile Tool for Storing and Sharing Files

What differentiates Google Drive from other similar products?

I can integrate with several other Google products, including Gmail, Google Docs, Google Sheets, Google Slides, and Google Forms. Google Drive offers users up to 15GB of free storage. Additionally, People can purchase additional storage space if needed.

What is your favorite aspect of this product?

I can easily share documents with others and work on them together, making it an excellent tool for team projects and remote work. I can access Google Drive from any device with an internet connection. Integration with other Google products.

What do you dislike most about this product?

While Google Drive allows accessing files offline, but I cannot edit documents offline. Google Drive's interface is confusing or overwhelming, especially in the mixing of files type.

What recommendations would you give to someone considering this product?

While Google Drive has strong security features, practising good security habits is still essential. Use strong passwords, enable two-factor authentication, and be cautious about sharing sensitive information. Utilize the full 15 GB of free storage. It is the best platform for making a backup of files. Regularly backup your files to ensure you don't lose important data in case of a data loss incident. Google Drive is integrated with other Google products, explore all.

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