What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Fair
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Application Integration
Artificial Intelligence Engine
Conversation Coaching
Mobile Support
Dashboards and Reporting
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Sales Analytics
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Sales Coaching
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Sales Engagement Platforms
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Gong Reviews
Ellie G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Very user friendly, wonderful product!
Likeliness to Recommend
What differentiates Gong from other similar products?
I'm not sure, I haven't used any other products similar to Gong
What is your favorite aspect of this product?
The ability to go back and review my calls as well as see my statistics from the call
What do you dislike most about this product?
Sometimes the transcription doesn't always pick up the right person or transcribe the right thing. Could be accents and how quickly people speak.
What recommendations would you give to someone considering this product?
It is an amazing product. The insights are great. The AI next steps are good.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Luke G.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Excellent features for coaching
Likeliness to Recommend
What differentiates Gong from other similar products?
Great call recording and transcript quality, easy to share calls and provide call coaching and feedback. Mobile app is a bonus for listening to calls on the go
What is your favorite aspect of this product?
I really like the pipeline notification feature, sending you previous calls for upcoming meetings to quickly review if required
What do you dislike most about this product?
Nothing comes to mind! A great solution
What recommendations would you give to someone considering this product?
Perfect for call coaching and sales development
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Maggie K.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2025
Listen to your clients for real
Likeliness to Recommend
What differentiates Gong from other similar products?
My job has been more enjoyable after adopting this platform, as it saves time and reduces stress for me. It has enabled my team to focus on listening to the conversations instead of worrying about note-taking. We can easily see trends in our own performance by using the analytics feature efficiently.
What is your favorite aspect of this product?
It saves much of my time by letting me jump to specific points in conversations without having to listen to the whole call. And I must say that I feel much more confident after evaluating my conversations. We use it daily to prepare ourselves to have follow-up calls with candidates. My client relations have become stronger, all because of this platform.
What do you dislike most about this product?
The platform is rich for sure, but I was hoping for more refined options and customizations.
What recommendations would you give to someone considering this product?
Highly recommended platform. Choose Gong as your conversation master solution, it will be very helpful in various ways.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
