What is GoCardless?
GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
100 Plan to Renew
93 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoCardless?
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Recurring Payments
Security
POS Verification
Multi Currency
Reporting Analytics
POS Integration
Mobile Payments
Credit Card Processing
Digital Wallet Integration
Integration With Accounting System
Customer Support
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Business Value Created
Quality of Features
Vendor Support
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
GoCardless Reviews
David K.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Jul 2021
Simple but powerful management of client payments
Likeliness to Recommend
What differentiates GoCardless from other similar products?
I believe that GoCardless is fairly unique in its offering, I've certainly not considered any other service. The ease at which it has allowed the set-up of Direct Debits for ongoing and one-off payments has been frictionless and a perfect fit for my business.
What is your favorite aspect of this product?
The simplicity. Clients who sign-up to a subscription often say how quick and easy it was. The easy management and review of clients who have signed-up makes it a very valuable and time saving product.
What do you dislike most about this product?
The limitations of Direct Debits means that if clients change bank details it can be problematic - but that's more down to the Direct Debit service vs any fault with Gocardless - but if they could allow the easy switching to new bank details on plans that would be very helpful.
What recommendations would you give to someone considering this product?
Give it a try! If you have recurring payments, or want a streamlined, reliable, and secure way to receive payments from clients, I can't recommend it enough.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
