What is GetFeedback?
Collect in-the-moment feedback across all channels, including email, SMS, website, and mobile apps. Empower customers to provide real-time, contextual feedback throughout the customer journey. Quickly spot trends, analyze sentiment, and understand key drivers that are impacting your business, then easily share those insights with your teams. Close the loop on critical feedback as it happens in order to create ‘wow’ moments that drive customer satisfaction and loyalty.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
92 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GetFeedback?
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Data Visualization
Questionnaire Design/Survey Builder
Sentiment Analytics
Text Analytics
API Framework
Dashboards, Analytics and Reporting
Alerts
Multi-Channel Data Collection
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Ease of Implementation
Quality of Features
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
GetFeedback Reviews
Kari C.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Aug 2021
Excellent Listening Tool for Customers Voice
Likeliness to Recommend
What differentiates GetFeedback from other similar products?
GetFeedback conducts extensive text analysis, which acquires the exact vision or insight from clients mind. Also, GetFeedback allows multi channel collection of data, from external or internal space, and safety is maintained also.
What is your favorite aspect of this product?
GetFeedback introduced questionnaires, suitable survey means that directly grasp the details of customers through writing. More so, GetFeedback conducts digital sentimental analysis, to issues a detailed report of what is missing in the market of from our products.
What do you dislike most about this product?
GetFeedback lacks video survey option, which is more credible, in decoding the concerns and the requirements of clients. Nonetheless, GetFeedback has more credible means of acquiring and synthesizing the voices of customers.
What recommendations would you give to someone considering this product?
GetFeedback has supporting means from what customers want from the company. The program records extensive listening and decoding features, through analysis and evaluations. Besides, GetFeedback acts as a survey program, where questions are build up.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy