What is GetFeedback?
Collect in-the-moment feedback across all channels, including email, SMS, website, and mobile apps. Empower customers to provide real-time, contextual feedback throughout the customer journey. Quickly spot trends, analyze sentiment, and understand key drivers that are impacting your business, then easily share those insights with your teams. Close the loop on critical feedback as it happens in order to create ‘wow’ moments that drive customer satisfaction and loyalty.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
92 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GetFeedback?
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Data Visualization
Questionnaire Design/Survey Builder
Sentiment Analytics
Text Analytics
API Framework
Dashboards, Analytics and Reporting
Alerts
Multi-Channel Data Collection
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Ease of Implementation
Quality of Features
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
GetFeedback Reviews
Darnell A.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: Business Leader or Manager
Submitted Aug 2022
Great product & UX experience for users but pricey
Likeliness to Recommend
What differentiates GetFeedback from other similar products?
It's customizability and user-friendly interface to set up any type of survey.
What is your favorite aspect of this product?
The dashboard analytics and ease to share surveys.
What do you dislike most about this product?
The price.
What recommendations would you give to someone considering this product?
Determine the cost analysis and resource allocation before purchasing. It's a great product that is easy to use, but not affordable for everyone.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Anthony S.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Aug 2022
Intuitive survey builder that provides a great UX.
Likeliness to Recommend
What differentiates GetFeedback from other similar products?
- Survey builder - highly intuitive - Visualisation of data and ease of sharing - Survey UX
What is your favorite aspect of this product?
The end user experience when completing these surveys with the level of customisation.
What do you dislike most about this product?
The licensing model is per user and quantity of surveys received. It’s a shame they didn’t stick to purely quantity of surveys only for improved ROI.
What recommendations would you give to someone considering this product?
Trial it and note the simplicity.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Rusha S.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
Great variety to customize questions
Likeliness to Recommend
What differentiates GetFeedback from other similar products?
The variety to customize the questions is what amaze me the most.
What is your favorite aspect of this product?
Its integration with salesforce makes it more easy to use.
What do you dislike most about this product?
Just a little bit pricey.
What recommendations would you give to someone considering this product?
If you are looking to customize the type of questions for your users. Please consider this product.
Pros
- Effective Service
- Saves Time
- Helps Innovate
- Trustworthy
Cons
- Charges for Enhancements