What is GetFeedback?
Collect in-the-moment feedback across all channels, including email, SMS, website, and mobile apps. Empower customers to provide real-time, contextual feedback throughout the customer journey. Quickly spot trends, analyze sentiment, and understand key drivers that are impacting your business, then easily share those insights with your teams. Close the loop on critical feedback as it happens in order to create ‘wow’ moments that drive customer satisfaction and loyalty.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGetFeedback Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on GetFeedback.
89 Likeliness to Recommend
92 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GetFeedback?
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Data Visualization
Questionnaire Design/Survey Builder
Sentiment Analytics
Text Analytics
API Framework
Dashboards, Analytics and Reporting
Alerts
Multi-Channel Data Collection
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Ease of Implementation
Quality of Features
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
GetFeedback Reviews
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Sep 2022
Great VoC software
Likeliness to Recommend
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Jeronimo F.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Sep 2022
Very easy to use and fast implementation
Likeliness to Recommend
What differentiates GetFeedback from other similar products?
Very fast implementation, low time to market .
What is your favorite aspect of this product?
Salesforce native integration
What do you dislike most about this product?
Maybe the cost is a little bit high
What recommendations would you give to someone considering this product?
Try it out first and try all the features you care about.
Pros
- Friendly Negotiation
- Effective Service
- Saves Time
- Respectful
Abhishek M.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Excellent tool to increase customer engagement
Likeliness to Recommend
What differentiates GetFeedback from other similar products?
Only platform that collects real-consumer feedback in days from all channels
What is your favorite aspect of this product?
The logic tool
What do you dislike most about this product?
Weak user permissions
What recommendations would you give to someone considering this product?
Go for it if you don’t want to settle for a basic looking survey
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Efficient Service