What is BMC FootPrints?
BMC FootPrints is easy to own, use and extend. Create personalized working experiences for your employees and IT that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. BMC FootPrints integrates easily with other systems such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves employee satisfaction and IT's reputation with your business users
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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76 Likeliness to Recommend
2
Since last award
84 Plan to Renew
3
Since last award
87 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+68 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BMC FootPrints?
Pros
- Respectful
- Trustworthy
- Reliable
- Acts with Integrity
Cons
- Under Delivered
- Charges for Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-Site Functionality
Reporting
Integrated Knowledge Management
Technician Administration
End User Support Solutions
Multi Device Capability
End User Self Serve
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of Customization
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
BMC FootPrints Reviews
Anwesh P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2020
Great product to integrate with your environment
Likeliness to Recommend
What differentiates BMC FootPrints from other similar products?
The features Footprint provides are unique compared to any legacy software.
What is your favorite aspect of this product?
IT service management is very easily manageable.
What do you dislike most about this product?
At this time I have not found anything about footprints that I dislike.
What recommendations would you give to someone considering this product?
Easy customization and organization.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Respectful