FileWave Customer Reviews 2026 | Enterprise Mobility Management

FileWave

Composite Score

8.1 /10

CX Score

8.4 /10

34 Reviews Write a Review

What is FileWave?

FileWave unifies endpoint management across macOS, Windows, Linux, iOS, iPadOS, Android, ChromeOS, tvOS and visionOS. IT teams can enroll devices, deploy applications and content, manage configurations, automate tasks, apply patches, track hardware and software inventory, and provide remote support. Fileset technology offers file-level control over software delivery, while the self-service Kiosk gives users access to approved applications. Capabilities vary by platform. With FileWave-hosted and on-premises deployment options, organizations can manage devices across offices, classrooms and remote locations, consolidate management tools and reduce day-to-day IT work.

Company Details

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Awards & Recognition

FileWave won the following awards in the Enterprise Mobility Management category

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Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2026 Data Quadrant Champion

2026

4 Top Rated Capabilities

5 Top Rated Features

2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

4 Top Rated Capabilities

5 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

6 Top Rated Features

2023

FileWave Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FileWave.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FileWave?

4% Negative

0% Neutral

96% Positive

Pros

Performance Enhancing
Altruistic
Client's Interest First
Helps Innovate

Feature Ratings

Average 82

Mobile Productivity

Expense Management

Security Management

Application Management

Content Management

User Privacy

Reporting

Single Pane of Glass

Integration with ITSM and ITAM Tools

Mobile Device Management

Location Services

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Customization

FileWave Videos

FileWave Reviews

Tharanka S.

Role: C-Level
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Easy application and but expensive

Likeliness to Recommend

8 /10

What differentiates FileWave from other similar products?

Easy to use and addition and deletions can be done quickly

What is your favorite aspect of this product?

Its device location feature is superb

What do you dislike most about this product?

Price should be reduced

What recommendations would you give to someone considering this product?

Good product and basically it will fit for any businesses.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Praveen J.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Truly fantastic product for to manage your devices

Likeliness to Recommend

8 /10

What differentiates FileWave from other similar products?

Its centralized management console is outstanding and we have not seen anything like this on similar products

What is your favorite aspect of this product?

Performing updates from one device then we can push to all other devices.

What do you dislike most about this product?

Sales support is poor

What recommendations would you give to someone considering this product?

Best product for to manage your devices even on the go, and support should be enhanced.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Krish A.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Good managment application with easy setups

Likeliness to Recommend

8 /10

What differentiates FileWave from other similar products?

Initial configuration is quite easy to follow

What is your favorite aspect of this product?

We can manage updates of the devices from one location and all will be updated with the commands

What do you dislike most about this product?

It is expensive

What recommendations would you give to someone considering this product?

Good product with centralised management, hence make sure aout the after sales service

Pros

Trustworthy
Fair
Altruistic
Client's Interest First

FileWave

What is FileWave?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

FileWave Ratings

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love FileWave?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Productivity How well the solution integrates with business processes, integrates with mobile applications, and enables the user to be securely empowered on mobile devices.

Expense Management Includes reporting and alerting on usage and roaming, application-level data usage, and split billing for voice and/or data.

Security Management The ability to deploy security settings to iOS and Android devices, either corporate-issued or personally-owned.

Application Management The ability to deploy applications to any managed device, and then to containerize those applications and manage the data within.

Content Management Able to separate work content and work email from personal content, and able to manage the content within the work container.

User Privacy How well the solution ensures that the user’s personal data and personal apps are separate from corporate data and corporate management.

Reporting The ability of IT to generate useful reports about mobile devices and mobility services.

Single Pane of Glass Managing multiple devices and operating systems from the same portal.

Integration with ITSM and ITAM Tools The ability to integrate with ITSM tools for incident management, service request management, asset management, and patch management.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Location Services Ability to selectively apply policies or to distribute applications based on the device’s location.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

FileWave Videos

FileWave Unified Endpoint Management That Drives Efficiency and Growth

FileWave's Best - Customer Testimonies

How FileWave Has Supported Greeneville City Schools since 2015

FileWave Reviews

Tharanka S.

Easy application and but expensive

Likeliness to Recommend

Pros

Praveen J.

Truly fantastic product for to manage your devices

Likeliness to Recommend

Pros

Krish A.

Good managment application with easy setups

Likeliness to Recommend

Pros

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Feature Ratings

Mobile Productivity

Expense Management

Security Management

Application Management

Content Management

User Privacy

Reporting

Single Pane of Glass

Integration with ITSM and ITAM Tools

Mobile Device Management

Location Services

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Customization