What is Dynamics 365 Field Service?
Dynamics 365 for Field Service is Microsoft's answer to Field Service Management software. Dynamics 365 Field Service software dispatches the right resource to the right place at the right time. Transform your service operations, deliver exceptional service, and improve customer experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
78 Likeliness to Recommend
90 Plan to Renew
1
Since last award
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Field Service?
Pros
- Unique Features
- Respectful
- Fair
- Enables Productivity
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Field Service Workflow Management
Application Integration
Online Booking
Billing and Invoice Management
Quotes and Estimates
Dispatch Management
Field Service Knowledge Management
Service Scheduling
Field Sales Enablement
GPS Tracking
Mobile App
Vendor Capability Ratings
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Vendor Support
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Ease of Data Integration
Dynamics 365 Field Service Reviews
Debanjan D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
highly configurable, user friendly product.
Likeliness to Recommend
What differentiates Dynamics 365 Field Service from other similar products?
User friendly High Configurable and customizable Easy to integrate
What is your favorite aspect of this product?
Mobile Application Geo fencing Settings Schedule Board RSO
What do you dislike most about this product?
Inventory part can be a bit more robust
What recommendations would you give to someone considering this product?
Great product, should be considered for Field Services, comes with a lot of AI features. Microsoft is continuously investing in the product to provide best in class field service.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shadrach M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
Mobile app is not really reliable, but it works!
Likeliness to Recommend
What differentiates Dynamics 365 Field Service from other similar products?
Ease of Integration with other Microsoft products like ERP and D366 AX (finance)
What is your favorite aspect of this product?
Resource scheduling optimization
What do you dislike most about this product?
The Field service mobile has lots of bugs.Am always running into Login issues and offline synchronisation issues, it has been unreliable, wish Microsoft could carry out lots of improvements on the mobile app.
What recommendations would you give to someone considering this product?
I enjoy the Dynamics 365, though there may be some glitches and bugs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dale G.
- Role: C-Level
- Industry: Food and Beverage
- Involvement: Initial Implementation
Submitted Apr 2021
Personal pride with dedicated motivation
Likeliness to Recommend
What differentiates Dynamics 365 Field Service from other similar products?
The features seem to be never ending if you are willing to learn and apply yourself. Other products fail to provide the motivation that is so rewarding as you accomplish the ability to use this version.
What is your favorite aspect of this product?
There are so many new and different features that I am unable to pick a favorite as I really like them all for different reasons.
What do you dislike most about this product?
I do not see how you could dislike anything.
What recommendations would you give to someone considering this product?
You need to trust yourself and give it a try as you have nothing to lose. I will admit that it is difficult at times but way worth it in the long run.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
