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Microsoft Corporation

Dynamics 365 Business Central

Composite Score

8.1 /10

CX Score

8.3 /10

47 Reviews Write a Review

What is Dynamics 365 Business Central?

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central—a comprehensive business management solution designed for small to medium-sized businesses.

Company Details

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Awards & Recognition

Dynamics 365 Business Central won the following awards in the Enterprise Resource Planning - Midmarket category

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10 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

6 Top Rated Features

2025

4 Top Rated Capabilities

1 Top Rated Features

2024

Dynamics 365 Business Central Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Business Central.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Business Central?

5% Negative

9% Neutral

86% Positive

Pros

Security Protects
Friendly Negotiation
Respectful
Fair

Feature Ratings

Average 88

Accounting and Financial Management

Industry Specific Capabilities

Analytics and Reporting

BI and Performance Management

Procurement Management

Service Management

Supply Chain Management

Customer Relationship Management

Job and Project Management

Governance Risk and Compliance

Human Capital Management

Vendor Capability Ratings

Average 81

Ease of IT Administration

Business Value Created

Quality of Features

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Also Featured in...

Discrete Manufacturing ERP

Score 7.9

View Dynamics 365 Business Central in this category (opens in a new tab)

Dynamics 365 Business Central Reviews

Richard G.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Fantastic product - best in class ERP

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Business Central from other similar products?

Constant updates from Microsoft

What is your favorite aspect of this product?

Ease of use and integrations available

What do you dislike most about this product?

Nothing, is all good

What recommendations would you give to someone considering this product?

Buy Business Central , the cloud version of NAV

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Consultant
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2022

Easy to use, customize, connect to Power Platform

Likeliness to Recommend

10 /10

Pros

Acts with Integrity
Reliable
Performance Enhancing
Enables Productivity

Sai R.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Very intuitive application.

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Business Central from other similar products?

Very customizable and intuitive

What is your favorite aspect of this product?

Intuitiveness

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

Check for Business Central, the cloud version.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Dynamics 365 Business Central

What is Dynamics 365 Business Central?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Dynamics 365 Business Central Ratings

86 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Dynamics 365 Business Central?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Discrete Manufacturing ERP

Dynamics 365 Business Central Reviews

Richard G.

Fantastic product - best in class ERP

Likeliness to Recommend

Pros

Easy to use, customize, connect to Power Platform

Likeliness to Recommend

Pros

Sai R.

Very intuitive application.

Likeliness to Recommend

Pros

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1
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1
Since last award

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Since last award

Feature Ratings

Accounting and Financial Management

Industry Specific Capabilities

Analytics and Reporting

BI and Performance Management

Procurement Management

Service Management

Supply Chain Management

Customer Relationship Management

Job and Project Management

Governance Risk and Compliance

Human Capital Management

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Quality of Features

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization