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Dropbox

Dropbox Sign

Composite Score

9.0 /10

CX Score

9.1 /10

94 Reviews Write a Review

What is Dropbox Sign?

Dropbox Sign allows you to electronically request and add legally valid signatures to any document, from new hire agreements to loans, to NDAs. Dropbox Sign is available in an intuitive web interface, a developer-friendly API, or as a Salesforce add-on.

Company Details

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Awards & Recognition

Dropbox Sign won the following awards in the Electronic Signature category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

11 Top Rated Capabilities

15 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

13 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

9 Top Rated Capabilities

12 Top Rated Features

2023

4 Top Rated Capabilities

7 Top Rated Features

2022

Dropbox Sign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Sign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Sign?

1% Negative

8% Neutral

91% Positive

Pros

Security Protects
Acts with Integrity
Friendly Negotiation
Caring

Feature Ratings

Average 89

User-Friendly

Notifications

Cloud/On-Prem/Hybrid Deployment

Audit Trail

Regulatory Compliance

Workflow

Security

E-Signatures

Third-Party Integration

Mobile

Digital Signature

Vendor Capability Ratings

Average 86

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Dropbox Sign Reviews

Arlene B.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

Easy to use. And it certainly beats printing docs.

Likeliness to Recommend

7 /10

What differentiates Dropbox Sign from other similar products?

It is much easier to use than most others

What is your favorite aspect of this product?

People tend to trust it and it is easy to insert signatures.

What do you dislike most about this product?

Don’t really have any dislikes.

What recommendations would you give to someone considering this product?

It is easy to use

Cons

Inhibits Innovation
Less Inspiring
Charges for Enhancements

Jenifer J.

Role: Operations
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Made huge difference in how our business operated!

Likeliness to Recommend

7 /10

What differentiates Dropbox Sign from other similar products?

Easy to implement

What is your favorite aspect of this product?

Interface ease to use

What do you dislike most about this product?

Have nothing negative

What recommendations would you give to someone considering this product?

Would highly recommend

Pros

Fair
Security Protects
Reliable
Enables Productivity

Latest Research

Dropbox Sign

What is Dropbox Sign?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Dropbox Sign Ratings

88 Likeliness to Recommend

2 Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Dropbox Sign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Audit Trail View all previous activity including any recent edits and user access.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Security Software provides appropriate data and access security.

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Dropbox Sign Reviews

Arlene B.

Easy to use. And it certainly beats printing docs.

Likeliness to Recommend

Cons

Jenifer J.

Made huge difference in how our business operated!

Likeliness to Recommend

Pros

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2
Since last award

3
Since last award

Feature Ratings

User-Friendly

Notifications

Cloud/On-Prem/Hybrid Deployment

Audit Trail

Regulatory Compliance

Workflow

Security

E-Signatures

Third-Party Integration

Mobile

Digital Signature

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training