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Docusign

Docusign

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Docusign
8.9 /10

What is Docusign?

Use Docusign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

Docusign won the following awards in the Electronic Signature category

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Docusign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Docusign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Docusign?

2% Negative
7% Neutral
91% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Fair
  • Helps Innovate

Feature Ratings

Average 86

E-Signatures

89

User-Friendly

88

Digital Signature

87

Mobile

86

Security

85

Audit Trail

85

Notifications

84

Regulatory Compliance

84

Workflow

84

Third-Party Integration

83

Templates

83

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

81

Vendor Support

81

Docusign Reviews

pratik S.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

reliable and trustworthy.

Likeliness to Recommend

9 /10

What differentiates Docusign from other similar products?

I have been using docusign for years- and it never fails me during a big project. Their safety features make it the best to me as i deal with sensitive information. in comparison to other tools, it just feels a bit more solid and less likely to break down of have technical issues when i am in the middle of a big launch.

What is your favorite aspect of this product?

the audit logs are very thorough and i enjoy having that level of transparency. i can also view all the ip addresses and timestamps for any action performed on a document which is amazing for accountability. I find the feature to add check boxes and text fields to be incredibly easy and I can create a more intricate form than just a page for someone's signature.

What do you dislike most about this product?

the app mobile notifications can be a bit lagie on some phones with android and sometimes they don't appear at all. the price of the enterprise version is pretty high so not every mid-size companies can afford it. i don’t know if the website is easy to navigate, i also find the billing area a little confusing.

What recommendations would you give to someone considering this product?

this is the perfect solution for anyone who requires a high degree of compliance and security. it's a serious tool for people who take business seriously. is most certainly the market leader for a reason.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Mary W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

‎Sign and send instantly

Likeliness to Recommend

8 /10

What differentiates Docusign from other similar products?

‎Features like templates, bulk sending, and automatic reminders streamline repetitive tasks. The robust authentication options ensure document security. Its audit trails and compliance with global e-signature laws make it a trusted solution for businesses of all sizes.

What is your favorite aspect of this product?

‎DocuSign makes signing and managing documents incredibly easy and secure. Sending documents for signature takes just a few clicks, and I can sign from any device without needing an account. I also like the audit trail and tracking features, which provide complete visibility into the signing process.

What do you dislike most about this product?

‎Customizing complex workflows or conditional signing sequences is limited and sometimes requires external tools or workarounds.

What recommendations would you give to someone considering this product?

If you’re looking for a reliable way to get documents signed quickly and securely, DocuSign is a great choice. Make use of templates, bulk sending, and app integrations to keep everything organized and moving smoothly.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Tim H.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2026

DocuSign: A Seamless E-Signature Experience

Likeliness to Recommend

9 /10

What differentiates Docusign from other similar products?

DocuSign has established itself as a leader in the electronic signature space. They have been innovative from the beginning and offer a wide range of capabilities that other products do not offer.

What is your favorite aspect of this product?

The E-Signature process is quick and easy. I also like the workflow capabilities, which can show who has already signed the document and who is the next person in line that needs to add their signature.

What do you dislike most about this product?

Despite the value that it creates for the organization, I feel that the pricing is still quite high.

What recommendations would you give to someone considering this product?

DocuSign has a lot of rich features, but you should evaluate other solutions as well, especially on price. You may discover that some of the features that DocuSign offers may not be worth the price.

Pros

  • Trustworthy
  • Saves Time
  • Transparent
  • Friendly Negotiation

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