What is Docusign?
Use Docusign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Docusign?
Pros
- Reliable
- Performance Enhancing
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
User-Friendly
Digital Signature
Mobile
Audit Trail
Notifications
Security
Regulatory Compliance
Workflow
Third-Party Integration
Customizable Branding
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Vendor Support
Docusign Reviews
Mary W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
Sign and send instantly
Likeliness to Recommend
What differentiates Docusign from other similar products?
Features like templates, bulk sending, and automatic reminders streamline repetitive tasks. The robust authentication options ensure document security. Its audit trails and compliance with global e-signature laws make it a trusted solution for businesses of all sizes.
What is your favorite aspect of this product?
DocuSign makes signing and managing documents incredibly easy and secure. Sending documents for signature takes just a few clicks, and I can sign from any device without needing an account. I also like the audit trail and tracking features, which provide complete visibility into the signing process.
What do you dislike most about this product?
Customizing complex workflows or conditional signing sequences is limited and sometimes requires external tools or workarounds.
What recommendations would you give to someone considering this product?
If you’re looking for a reliable way to get documents signed quickly and securely, DocuSign is a great choice. Make use of templates, bulk sending, and app integrations to keep everything organized and moving smoothly.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Tim H.
- Role: Information Technology
- Industry: Utilities
- Involvement: Business Leader or Manager
Submitted Feb 2026
DocuSign: A Seamless E-Signature Experience
Likeliness to Recommend
What differentiates Docusign from other similar products?
DocuSign has established itself as a leader in the electronic signature space. They have been innovative from the beginning and offer a wide range of capabilities that other products do not offer.
What is your favorite aspect of this product?
The E-Signature process is quick and easy. I also like the workflow capabilities, which can show who has already signed the document and who is the next person in line that needs to add their signature.
What do you dislike most about this product?
Despite the value that it creates for the organization, I feel that the pricing is still quite high.
What recommendations would you give to someone considering this product?
DocuSign has a lot of rich features, but you should evaluate other solutions as well, especially on price. You may discover that some of the features that DocuSign offers may not be worth the price.
Pros
- Trustworthy
- Saves Time
- Transparent
- Friendly Negotiation
Nick M.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Feb 2026
Have used this product to sign documents only
Likeliness to Recommend
What differentiates Docusign from other similar products?
Clear and process of reviewing document and then signing for approval
What is your favorite aspect of this product?
it is very straight forward; you see the document right then and there in a single location and can sign on the spot.
What do you dislike most about this product?
I don't have experience with working with the team so i cannot comment on this component
What recommendations would you give to someone considering this product?
Try it out and see if it's a good fit, it should do what you would like it to.
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Continually Improving Product
