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Docusign

Docusign

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Docusign
8.9 /10

What is Docusign?

Use Docusign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

Docusign won the following awards in the Electronic Signature category

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Docusign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Docusign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Docusign?

2% Negative
7% Neutral
91% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Respectful
  • Fair

Feature Ratings

Average 85

E-Signatures

88

User-Friendly

87

Digital Signature

87

Mobile

86

Audit Trail

85

Notifications

85

Security

85

Regulatory Compliance

84

Workflow

83

Third-Party Integration

82

Customizable Branding

82

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

81

Vendor Support

81

Docusign Reviews

Sunil A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

no more paper chasing for me.

Likeliness to Recommend

9 /10

What differentiates Docusign from other similar products?

I used to have to print it all out and send it by mail, which was such a hassle compared to this. the regular pdf editors don't also work that well as docusign just tracks everything on a real time basis. one i prefer over others because everyone recognize name and seems more secure sending high value contracts to my new clients. it saves me minimum three days waiting for the mail to come and for this reason only, i think it is currently best in market.

What is your favorite aspect of this product?

My favorite part is the mobile app where i can literally sign a multi page lease while standing in line getting my coffee. it is so smoother and the interface does not lag at all even when the file size is huge. i also find the automated reminders to people who don’t sign up helpful because i dont like sending out nag emails. it makes the entire biz look pro and techy which is a huge win for my small business.

What do you dislike most about this product?

and the signature tags are a little finicky on a small screen. if there are TONS of little boxes to fill it can get irritating to zoom in and out nonstop. i wish the desktop version is a little cheaper for single users.

What recommendations would you give to someone considering this product?

This tool is a MUST for you if you want to stop wasting money on ink and stamps. it will make the legal side of running a business less-stressful and fast.

Pros

  • Effective Service
  • Client Friendly Policies
  • Fair
  • Security Protects

Nidhi C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

Fast Implement and reliable.

Likeliness to Recommend

8 /10

What differentiates Docusign from other similar products?

I use docusign for all my freelance contracts and it save me a lot of work since i start using it. It is an improvement over sending word documents back and forth, because it creates a final unalterable version that everyone can sign off on. Its the best because it works directly well on my phone and that is all i use to do work nowadays.

What is your favorite aspect of this product?

The "templates" function is a must have for my ongoing agreements and stops me from entering the same detail week in and week out. I also love that it automatically sends a copy of the final document to everyone who’s involved so i don’t have to remember doing it myself. It is a smart and efficient tool.

What do you dislike most about this product?

If you only happen to have a couple clients a month, the cost can be kind of high. I also think deleting older documents is a few clicks too much. Sometimes the signature fields will not snap to the grid as i would like them to.

What recommendations would you give to someone considering this product?

Well worth the app price, i highly recommend to any freelancer/small business owner it is a very professional tool save you lots of time and hassle. Users it is absolutely worth the cost for time saved on admin work.

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Client Friendly Policies

Cons

  • Vendor's Interest First
  • Commodity Features

Himaanshu L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2026

Reliable and efficient platform agreement platform

Likeliness to Recommend

8 /10

What differentiates Docusign from other similar products?

Its market maturity, strong compliance framework, and reliable audit trail make it a trusted choice for handling agreements. The platform is stable and widely accepted, which reduces friction in business transactions.

What is your favorite aspect of this product?

Ease of sending and tracking agreements. It significantly reduces turnaround time and keeps everything centralized.

What do you dislike most about this product?

Advanced workflow customized can feel slightly complex at times, especially for non technical users.

What recommendations would you give to someone considering this product?

I would recommend it for teams that handle contracts regularly and need a secure, reliable e-signature solution.

Pros

  • Enables Productivity
  • Saves Time
  • Security Protects
  • Helps Innovate

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