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Docusign

Docusign

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Docusign
8.9 /10

What is Docusign?

Use Docusign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

Docusign won the following awards in the Electronic Signature category

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Docusign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Docusign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Docusign?

2% Negative
7% Neutral
91% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Respectful
  • Fair

Feature Ratings

Average 85

E-Signatures

88

User-Friendly

87

Digital Signature

87

Mobile

86

Audit Trail

85

Notifications

85

Security

85

Regulatory Compliance

84

Workflow

83

Third-Party Integration

82

Customizable Branding

82

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

81

Vendor Support

81

Docusign Reviews

Amit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Reliable and worth every penny

Likeliness to Recommend

9 /10

What differentiates Docusign from other similar products?

I experimented with some cheaper options but they just kept glitching or the emails didn’t get delivered. docusign is also premium service so it works 100% of the time. it is better because my clients have confidence that some professional company is taking care of their data, the brand name. the extra cost for my business operations is worth it, since I have never had a single security concern with them.

What is your favorite aspect of this product?

You have templates that I use so it saves me tons of manual entry work on a daily basis. i can literally get a standard nondisclosure agreement and send it off in under a minute. I also like the feature where I can add a “cc” person who receives a copy of the final document but does not need to sign it. it keeps my assistant in the loop without them needing to do anything. the system itself is very logical and the way things are laid out in relation with one another makes sense.

What do you dislike most about this product?

The first plan’s customer supports are slow. I just really wish they had a live chat that was available to all levels.

What recommendations would you give to someone considering this product?

This is the prime pick for an expert workplace. it is reliable and takes care of all the heavy lifting document tracking for you.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Altruistic

Satish A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Very intuitive and fast

Likeliness to Recommend

9 /10

What differentiates Docusign from other similar products?

I have signed documents with docusign, purely because it just seems a hell of a lot more modern than the old school faxing shit. and the fact that we could plug it directly into our own website. it is the best, because it is set it and forget it. once set up you mostly forget about it and with the templates you have everything done once, which is one of the things i really want from my business software.

What is your favorite aspect of this product?

My clients frequently mention how that signing process was so easy to do. I love that it works in any browser without downloading a plugin or an app. the dotted progress bar at the top of the document is a tiny but major feature as it shows you exactly how much more the signer needs to do. it stops them getting frustrated and quitting half way through which used to be a problem for us.

What do you dislike most about this product?

The automated emails ends up in the junk folder of my clients sometimes and that causes delays. I have to tell people to check their spam which is a little bit annoying.

What recommendations would you give to someone considering this product?

To find out more, including a professional approach to contract negotiation is a must. it is dependable, and it is super easy for your customers to navigate alone.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Client Friendly Policies

Kara P.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

‎Enhancing contract workflows with DocuSign

Likeliness to Recommend

9 /10

What differentiates Docusign from other similar products?

‎DocuSign is part of a broader agreement management platform that spans everything from document generation and workflows to storage and analytics. Many alternatives focus just on the act of signing, whereas DocuSign targets the full contract lifecycle.

What is your favorite aspect of this product?

‎I truly admire how quick and straightforward it is to upload a document, add signature fields, and send it out within minutes. The tracking feature gives me peace of mind because I can see exactly when a document is opened and signed, without constantly following up. I also like that everything is stored in one place, making it easy to access completed agreements whenever needed.

What do you dislike most about this product?

‎It has consistently met my expectations, and I have not faced any major issues that would negatively impact my workflow.

What recommendations would you give to someone considering this product?

If you send similar documents often, set up templates. Templates save tons of time and reduce errors compared to starting from scratch each time.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

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