What is Docusign?
Use Docusign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Docusign?
Pros
- Reliable
- Performance Enhancing
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
User-Friendly
Digital Signature
Mobile
Audit Trail
Security
Notifications
Regulatory Compliance
Workflow
Third-Party Integration
Cloud/On-Prem/Hybrid Deployment
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Vendor Support
Docusign Reviews
Disha k.
- Role: Finance
- Industry: Utilities
- Involvement: End User of Application
Submitted Jul 2026
dependable solution for fast and secure document
Likeliness to Recommend
What differentiates Docusign from other similar products?
DocuSign smooths everything over bringing to the table documents, and signatures within a unified safe platform. No more emailing files back and forth. Document prep, signing, tracking, and managing are efficient on any platform with any document. Paperwork turnaround time is now faster, and everyone stays notified without having to hound individuals to sign papers.
What is your favorite aspect of this product?
The two things I like the most would be you can save reusable templates and watch a live document from tracking the signature. Automated reminders also comes into really helpful so that you don’t really have to remind the clients of the following.
What do you dislike most about this product?
The main feature set is impressive although there are a number of advanced template administrative options that take time to come to grips with, I also believe there a few more customization options which could be displayed much more clearly.
What recommendations would you give to someone considering this product?
It's worth spending some time setting up templates for your most frequent agreements, and look at the notification setup early in this process. This will save you lots of headaches later. Your document management becomes much more robust.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Efficient Service
Harish Kumar V.
- Role: Information Technology
- Industry: Consulting
- Involvement: Initial Implementation
Submitted Jul 2026
Pioneer of CLM
Likeliness to Recommend
What differentiates Docusign from other similar products?
Overall Docusign is one of the Monopoly CLM tool in the market. But compared to Docusign other CLM platforms have been updated their product features and UI. And other CLM platforms have become more user friendly and easily understandable and it is also very transparent
What is your favorite aspect of this product?
E-Signature Insights and Reporting OOTB Integration
What do you dislike most about this product?
Complex Workflow creation Configuration of Intake form
What recommendations would you give to someone considering this product?
Docusign has a good E-Signature. It has good Insights and Reporting. Good with OOTB integration.
Pros
- Trustworthy
- Effective Service
- Fair
- Security Protects
Cindy R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2026
Fast, secure, and reliable digital signing
Likeliness to Recommend
What differentiates Docusign from other similar products?
DocuSign is so easy to deal with. It has significantly reduced turnaround times for approvals and contracts in daily operations.
What is your favorite aspect of this product?
The amazing area of DocuSign is the speed and convenience it brings to document signing. It lets me send, review, and sign agreements from virtually any device without needing to print or scan anything.
What do you dislike most about this product?
For everyday use, the core features work so smoothly that it doesn’t affect my experience much. It still feels like a very solid and well-rounded platform. So, there isn’t really anything major I dislike about it.
What recommendations would you give to someone considering this product?
Before choosing a plan, take time to evaluate how many users, templates, and automation features your team actually needs so you can select the most effective option.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Respectful
