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Docusign

Docusign

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Docusign
8.9 /10

What is Docusign?

Use Docusign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

Docusign won the following awards in the Electronic Signature category

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Docusign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Docusign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Docusign?

2% Negative
7% Neutral
91% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Respectful
  • Fair

Feature Ratings

Average 85

E-Signatures

88

User-Friendly

87

Digital Signature

87

Mobile

86

Audit Trail

85

Notifications

85

Security

85

Regulatory Compliance

84

Workflow

83

Third-Party Integration

82

Customizable Branding

82

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

81

Vendor Support

81

Docusign Reviews

Cindy R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2026

‎Fast, secure, and reliable digital signing

Likeliness to Recommend

9 /10

What differentiates Docusign from other similar products?

‎DocuSign is so easy to deal with. It has significantly reduced turnaround times for approvals and contracts in daily operations.‎

What is your favorite aspect of this product?

The amazing area of DocuSign is the speed and convenience it brings to document signing. It lets me send, review, and sign agreements from virtually any device without needing to print or scan anything.

What do you dislike most about this product?

‎For everyday use, the core features work so smoothly that it doesn’t affect my experience much. It still feels like a very solid and well-rounded platform. So, there isn’t really anything major I dislike about it.

What recommendations would you give to someone considering this product?

Before choosing a plan, take time to evaluate how many users, templates, and automation features your team actually needs so you can select the most effective option.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Respectful

Mohit A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

DocuSign Review

Likeliness to Recommend

10 /10

What differentiates Docusign from other similar products?

Easy to sign documents digitally that helps in quickly complete approvals and agreements within a minute. Quick to share documents with others. It ensure robust security and protects our data.

What is your favorite aspect of this product?

It streamline the approval process, it keeps our documents secure.

What do you dislike most about this product?

Wonderful solution, no issue faced so far. Happy with the services.

What recommendations would you give to someone considering this product?

Recommend because it streamlines the approval process and makes efforts less.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

Yogesh S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

Professional Agreement Management for Marketing.

Likeliness to Recommend

9 /10

What differentiates Docusign from other similar products?

DocuSign is unique in the sense that it has an extensive integration platform, which is integrated with such tools as Salesforce, and HubSpot. It has more complex competitors, unlike incrementally less developed ones, it provides a holistic Intelligent Agreement Management platform. This helps marketing departments to manage all the stages of the contract life-cycle including the initial stage, and the final stage with enterprise-scale protection, a potentially globally-known brand that has an external vendor confident in an outsourcee.

What is your favorite aspect of this product?

The mighty template library and live tracking. With otherwise similar marketing contracts like influencer contracts or vendor ndas, templates assist in erasing hours of manual setups. Being able to know exactly when a recipient has opened or signed a document has the advantage of being visible without the need to send follow-up mail as often as these types of campaigns are quick-moving.

What do you dislike most about this product?

The worst of all is that pricing scheme and insufficient customer care with non-enterprise levels. The cost is high when it is applied to mid-sized departments since the cost increases fast adding seats/ envelopes. Additionally, using more complex camera functions can clutter the interface and be counter-intuitive, meaning it can cost a lot of time to learn on the interface by members who might not be technology-centered.

What recommendations would you give to someone considering this product?

We would advise you to prudently consider the quantity you begin with in your monthly envelopes before entering into a plan since its overages are costly. When your stock of marketing depends on particularCRM or project management software, you ought to consider testing the integrations during the free trial. Instill in your team the how to come up with templates at an early age so that you will get the highest ROI and the document will still be able to maintain a brand consistency.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Inspires Innovation

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