Deem Customer Reviews 2026 | Travel Management

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Deem

Composite Score

8.1 /10

CX Score

8.3 /10

28 Reviews Write a Review

What is Deem?

Deem’s solutions are designed for the way employees work and travel, and the way companies apply policy and control costs. Deem is built to help employees be more productive, solve problems on the fly, and focus on the job. Deem’s powerful platform allows travel managers to customize their travel program and service their travelers with ease. Deem is a travel management solution designed for any size enterprise that need complex configurations to support both their employees and their company’s travel policies.

Company Details

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Awards & Recognition

Deem won the following awards in the Travel Management category

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2025 Data Quadrant Champion

Latest Award, 2025

11 Top Rated Capabilities

14 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

14 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

14 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

Deem Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Deem.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

3
Since last award

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Deem?

3% Negative

11% Neutral

86% Positive

Pros

Trustworthy
Efficient Service
Performance Enhancing
Enables Productivity

Feature Ratings

Average 88

Travel and Accommodation Booking

Risk Management

Self-Service

Savings Optimization

Notifications/Alerts/Updates

Bank/Credit Card Integration

Itinerary Management

Expense Management

Mobile

Rate Tracking

Sustainability Reports

Vendor Capability Ratings

Average 88

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Deem Reviews

Steffan L.

Role: Sales Marketing
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Standout feature of DEEM OBT is its user interface

Likeliness to Recommend

7 /10

What differentiates Deem from other similar products?

Deem boasts a significantly superior GUI compared to its counterparts, enhancing the booking experience with a seamless journey.

What is your favorite aspect of this product?

The GUI and maps

What do you dislike most about this product?

Costs are not always best on price

What recommendations would you give to someone considering this product?

Access your company needs; engage with DEEM support prior to implementation; review all customisation options

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Cons

Commodity Features
Security Frustrates

Alexandre R.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

System of record for all business travel

Likeliness to Recommend

10 /10

What differentiates Deem from other similar products?

Travel itinerary tracking to see flight changes and train station information.

What is your favorite aspect of this product?

Pulls in travel detail from emails and allows us to merge reservations.

What do you dislike most about this product?

I would like to get more control over reminders when reservations are coming up.

What recommendations would you give to someone considering this product?

Great for anyone who has multiple trips at any given time.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chun R.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

" Fantastic Online Corporate TMS System"

Likeliness to Recommend

9 /10

What differentiates Deem from other similar products?

Expenses automation and online travel management system platform.

What is your favorite aspect of this product?

Expense automation platform automation. Ease of usability and mobility.

What do you dislike most about this product?

Since we implemented it, nothing to regret of

What recommendations would you give to someone considering this product?

May you all considering it considering it pick it undoubtedly

Pros

Continually Improving Product
Inspires Innovation
Saves Time
Respectful

Latest Research

Deem

What is Deem?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Deem Ratings

90 Likeliness to Recommend

3 Since last award

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Deem?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Deem Reviews

Steffan L.

Standout feature of DEEM OBT is its user interface

Likeliness to Recommend

Pros

Cons

Alexandre R.

System of record for all business travel

Likeliness to Recommend

Pros

Chun R.

" Fantastic Online Corporate TMS System"

Likeliness to Recommend

Pros

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Feature Ratings

Travel and Accommodation Booking

Risk Management

Self-Service

Savings Optimization

Notifications/Alerts/Updates

Bank/Credit Card Integration

Itinerary Management

Expense Management

Mobile

Rate Tracking

Sustainability Reports

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support