What is Copper?
A Google-recommended CRM, Copper integrates and works seamlessly with your Gmail, Calendar and Drive so you never have to switch tabs to add contacts, track emails, find files and manage tasks in your marketing and sales process.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Copper?
Pros
- Respectful
- Fair
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Account and Contact Management
Lead Management
Collaboration
Sales Management
Activity and Workflow Management
Marketing Management
Customer Service Management
Telephony and Call Center Management
Analytics and Reporting
Mobile
Vendor Capability Ratings
Ease of Implementation
Product Strategy and Rate of Improvement
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Vendor Support
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Ease of Customization
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Copper Reviews
Alec B.
- Role: Operations
- Industry: Energy
- Involvement: End User of Application
Submitted Dec 2022
Easy to use but a bit pricey
Likeliness to Recommend
What differentiates Copper from other similar products?
It had a different style of searching data on the system
What is your favorite aspect of this product?
It was easy to
What do you dislike most about this product?
The program was frustrating to use at times when trying to search you have to be specific.
What recommendations would you give to someone considering this product?
Know how you want to customize your platform to make it easy for someone to enter the required data and find the correct section to fill out.
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Client's Interest First
Olga A.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2022
Robust CRM, customized for our business needs.
Likeliness to Recommend
What differentiates Copper from other similar products?
We utilized shared spreadsheets for project management and papers for client profiles in the past. Because everything is now centralized and shared, connecting emails is highly useful. Sales enablement has been more accessible, sales team efficiency has grown, and more transactions are now being closed, since it provides good tracking of lead stages and activities, such as customer email opening, thanks to the integration and extensions available for this CRM.
What is your favorite aspect of this product?
There are several advantages, including cross compatibility and interaction with other software suites, a highly customized experience, and the fact that it is a low-cost CRM solution. I enjoy the connectivity with Google; we utilize the Google suite of services, and having all of the data linked is quite easy. In addition, the Gmail plugin is really handy for our purposes.
What do you dislike most about this product?
Reports, on the other hand, are fine and improving with recent revisions. Filtering and extracting data is a talent that takes time to perfect; while this is steadily improving, more effort is needed in this area.
What recommendations would you give to someone considering this product?
If you want a low-cost solution with capabilities like an email sniffer and compatibility with other software suites like g suite, then go for it. Copper is used not just as a CRM, but also to monitor project data. We found it useful to establish a bogus person as the primary contact and then add others using the "associated people" column. Using the Gmail plugin, certain emails are tied to that opportunity. If the principal user is a frequent contact at Copper, all of their emails are included in the offer.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Alice W.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2022
Great CRM and great integration with Google.
Likeliness to Recommend
What differentiates Copper from other similar products?
Every week, we receive a large number of trade queries, and Copper assists us in keeping track of them all. We used to accomplish it by just tracking our email communications, but that quickly became inefficient. Copper solves this by pulling what we were previously doing into a separate CRM. We were able to monitor the progress of many prospects with our clientele. This has taught us not to overlook anyone or their potential. The export option has been quite helpful. When the exported data is available, I receive an email and may utilize it for data analysis.
What is your favorite aspect of this product?
I enjoy the many phases that are accessible, as well as the various pipelines that may be created. It's also very customisable, allowing you to add your own fields for opportunities, which is useful for data analysis. I can also export data, which comes in handy for data analysis and organizing. We've been using Google Apps/G Suite/Workspace for a long time. This CRM seamlessly integrates with that tool. It improves our communication workflow and practically makes CRM automated.
What do you dislike most about this product?
So far, there is nothing I don't like about Copper; our business has compared Copper to other CRMs with a comparable structure, and we tend to prefer Copper. It's simple to add additional opportunities, stages, and pipelines.
What recommendations would you give to someone considering this product?
Copper may be used in a browser other than Gmail, and it's worth a go. When compared to other platforms, you will see how simple it is to use and how personalized it can be. The ability to examine the information you have about Copper might assist your firm uncover gaps in the evolution of opportunities or specific activities. When you export data, you may additionally include custom fields for opportunities. This offers up a lot of options for your company.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
