Conga CLM Customer Reviews 2026 | Contract Lifecycle Management

What is Conga CLM?

Conga CLM offers innovative ways for Chief Legal Officers to reinvent their contract processes. Capitalizing on the power of AI, these legal leaders are delivering consistent execution of best practices across the contract lifecycle.

Company Details

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Awards & Recognition

Conga CLM won the following awards in the Contract Lifecycle Management category

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0 Top Rated Capabilities

3 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

3 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact
Conflict Resolution

2022

Conga CLM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Conga CLM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Conga CLM?

9% Negative

6% Neutral

85% Positive

Pros

Friendly Negotiation
Trustworthy
Respectful
Fair

Validated Review

Anonymous Reviewer

Submitted May 2020

Easy to use, and I like the interactiveness

Likeliness to Recommend

5 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Damien K.

Role: Student Academic
Industry: Electronics
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2020

Great customer service assistance.

Likeliness to Recommend

8 /10

What differentiates Conga CLM from other similar products?

Customer service assistance and ease of use

What is your favorite aspect of this product?

User end experience was very appreciated

What do you dislike most about this product?

There was nothing I disliked about the product

What recommendations would you give to someone considering this product?

Great customer service assistance quality results

Pros

Fair
Helps Innovate
Continually Improving Product
Reliable

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2020

A bit hard to use, but offers some nice features.

Likeliness to Recommend

5 /10

Pros

Efficient Service
Respectful
Security Protects
Helps Innovate

Cons

Commodity Features
Vendor Friendly Policies
Vendor's Interest First

Conga CLM

What is Conga CLM?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Conga CLM Ratings

80 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Conga CLM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Contract Authoring Creation of the contract with legal controls such as contract structure, required information, drafting parameters. Integration with MSFT Word is high value.

OCR Support Automated import of 3rd party and legacy agreements

Redlining Ability to redline agreements, with version control, and across various document formats.

Contract Approval Automated and hierarchical approval process from one or many approvers of a contract(s) within the CLM system.

Clause Management Presence of a clause library, ability to build clause libraries, AI overlay for review and analysis of contract clauses via Machine Learning

Integration Linkage from CLM to transactional systems such as order management systems, accounts payable systems, CRM, P2P/S2S, Legal Matter solutions, and risk management

Searchable Repository Storage and indexing of contracts by various criteria, including meta-tagging capabilities. Online access to all personnel that need access to them

Reporting Analytics Perform analysis of contract portfolio and provide insights into the contract portfolio.

Obligation Management Obligations, deliveries, SLA status, key event tracking of contract events through the CLM system

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Conga CLM Reviews

Easy to use, and I like the interactiveness

Likeliness to Recommend

Pros

Damien K.

Great customer service assistance.

Likeliness to Recommend

Pros

A bit hard to use, but offers some nice features.

Likeliness to Recommend

Pros

Cons

Most Popular Conga CLM Comparisons

Oracle Fusion Cloud Procurement

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Docusign CLM

Malbek CLM

Icertis Contract Management Platform

SAP Ariba Contracts

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1
Since last award

Feature Ratings

E-Signature

Workflow

Contract Authoring

OCR Support

Redlining

Contract Approval

Clause Management

Integration

Searchable Repository

Reporting Analytics

Obligation Management

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness