What is Claude?
Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
95 Plan to Renew
3
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Claude?
Pros
- Helps Innovate
- Enables Productivity
- Performance Enhancing
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Code Completion
Summarization & Explanation
Refactoring
IDE Integration
Multi-Language Support
Commenting
Unit Tests
Natural Language Generation
Bug Detection
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of Data Integration
Quality of Features
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Claude Reviews
Daniel A.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2025
Claude is a great product that saves you time
Likeliness to Recommend
What differentiates Claude from other similar products?
Claude is more natural, and human-like, and provides more safety and security protocols
What is your favorite aspect of this product?
My favorite aspect is the AI integration and compatibility with code editors
What do you dislike most about this product?
A limitation to more advanced features
What recommendations would you give to someone considering this product?
I highly recommend subscribing to the premium package to be able to access more advanced features
Pros
- Helps Innovate
- Respectful
- Includes Product Enhancements
- Friendly Negotiation
Sanjay M.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2025
finally, an ai that isn't so... loud.
Likeliness to Recommend
What differentiates Claude from other similar products?
i find chatgpt's interface to be cluttered. claude is just... clean. it's simple. there's a text box and my conversation. it feels calm and focused, which i really appreciate when i'm trying to think. it's just a more pleasant user experience.
What is your favorite aspect of this product?
i really like the "human" tone of the responses. it's polite, a little more verbose (in a good way), and just feels more thoughtful. i use it for drafting difficult emails, brainstorming, and summarizing articles i've saved. it's a great all-around assistant for professional tasks.
What do you dislike most about this product?
the free version's message limits are pretty strict. on a busy day, i'll hit my limit in the morning, which is really annoying. it's basically forcing you to upgrade.
What recommendations would you give to someone considering this product?
if you want a smart assistant that feels less like a hyperactive robot and more like a calm, capable colleague, claude is perfect.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Efficient Service
Rajiv S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2025
it remembers what we talked about
Likeliness to Recommend
What differentiates Claude from other similar products?
my biggest complaint with other ais is that they forget the conversation after a few messages. claude is so much better at this. i can have a long, in-depth conversation about a topic, and it remembers the context from the beginning.
What is your favorite aspect of this product?
i love this for brainstorming. we can be talking about a story idea, and i can say "let's go back to that thing you said 20 messages ago" and it knows what i mean. it makes the conversation feel much more real and productive. the large context window applies to the chat itself.
What do you dislike most about this product?
it's not great with current events. because it's not a search engine, it sometimes doesn't know about things that happened very recently.
What recommendations would you give to someone considering this product?
if you're tired of ais with amnesia, switch to claude. it's so much better for long, complex conversations.
Pros
- Fair
- Includes Product Enhancements
- Appreciates Incumbent Status
- Performance Enhancing