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Anthropic

Claude

Composite Score
8.6 /10
CX Score
9.0 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

95 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

3% Negative
2% Neutral
95% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Performance Enhancing
  • Reliable

Feature Ratings

Average 80

Code Completion

84

Summarization & Explanation

82

Refactoring

82

IDE Integration

81

Multi-Language Support

80

Commenting

79

Unit Tests

78

Natural Language Generation

77

Bug Detection

76

Vendor Capability Ratings

Average 78

Business Value Created

82

Ease of Implementation

81

Ease of Data Integration

80

Quality of Features

79

Ease of Customization

79

Ease of IT Administration

78

Availability and Quality of Training

78

Usability and Intuitiveness

77

Breadth of Features

75

Product Strategy and Rate of Improvement

74

Vendor Support

72

Claude Reviews

Saloni K.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

A great tool for writing academic papers.

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Claude can help me with my academic writing. It can help me to find sources, to organize my arguments, and to write my paper in a clear and concise way.

What is your favorite aspect of this product?

I like that it can help me to check my paper for plagiarism.

What do you dislike most about this product?

You have to be careful not to use it to cheat. You should always write your own original work.

What recommendations would you give to someone considering this product?

I recommend claude to all students and researchers.

Pros

  • Reliable
  • Effective Service
  • Client Friendly Policies
  • Altruistic

Cons

  • Leverages Incumbent Status

Virat C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

A great tool for mental health.

Likeliness to Recommend

7 /10

What differentiates Claude from other similar products?

Claude can be a great tool for mental health. it can be a supportive and non-judgmental listener. i can talk to it about my feelings and my problems, and it will always be there for me.

What is your favorite aspect of this product?

I like that it can help me to practice mindfulness and meditation. it can guide me through a simple breathing exercise or a guided meditation.

What do you dislike most about this product?

It is not a replacement for a professional therapist. if you have a serious mental health issue, you should seek professional help.

What recommendations would you give to someone considering this product?

I recommend claude as a great tool for supporting your mental well-being.

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Friendly Negotiation

Cons

  • Commodity Features
  • Less Productive
  • Less Reliable

Ujjwal K.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

it's a great tool for writing emails.

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

claude is great at writing professional and well-written emails. i can just give it a few bullet points, and it will write a complete email for me.

What is your favorite aspect of this product?

i like that i can ask it to adjust the tone of the email. i can make it more formal, more friendly, or more persuasive.

What do you dislike most about this product?

the emails can sound a bit generic sometimes. you have to add your own personal touch to them.

What recommendations would you give to someone considering this product?

i recommend claude for anyone who wants to improve their email communication skills.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Most Popular Claude Comparisons

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