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Anthropic

Claude

Composite Score
8.6 /10
CX Score
9.0 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

95 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

3% Negative
2% Neutral
95% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Performance Enhancing
  • Reliable

Feature Ratings

Average 80

Code Completion

84

Summarization & Explanation

82

Refactoring

82

IDE Integration

81

Multi-Language Support

80

Commenting

79

Unit Tests

78

Natural Language Generation

77

Bug Detection

76

Vendor Capability Ratings

Average 78

Business Value Created

82

Ease of Implementation

81

Ease of Data Integration

80

Quality of Features

79

Ease of Customization

79

Ease of IT Administration

78

Availability and Quality of Training

78

Usability and Intuitiveness

77

Breadth of Features

75

Product Strategy and Rate of Improvement

74

Vendor Support

72

Claude Reviews

Prem D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

the free version is very generous.

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

the free version of claude is very powerful and has a large context window. it's a great way to experience the power of the tool without paying.

What is your favorite aspect of this product?

i like that the free version is available through a simple web interface. it's very easy to get started and you don't need to be a developer to use it.

What do you dislike most about this product?

the free version can be a bit slow or have usage limits during peak times.

What recommendations would you give to someone considering this product?

if you are looking for a powerful free chatbot, this is one of the best.

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Continually Improving Product

Prince G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

it's not as creative as chatgpt-4.

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

while the writing quality is very high, i find that it is not as creative or as good at brainstorming as some of the other models.

What is your favorite aspect of this product?

i do like that the answers it gives are very reliable and consistent. it doesn't go off on weird tangents as much as some other ais. it is very focused and on-topic.

What do you dislike most about this product?

if i am looking for a wild and crazy idea, i will usually use a different tool.

What recommendations would you give to someone considering this product?

it's a great tool for serious writing tasks, but less so for creative brainstorming.

Pros

  • Caring
  • Appreciates Incumbent Status
  • Helps Innovate
  • Performance Enhancing

Arun G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

A new generation of ai assistants.

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

Claude represents a new generation of ai assistants. It is a tool that is not only intelligent, but also helpful, harmless, and honest. It is a tool that is designed to be a true partner for humanity.

What is your favorite aspect of this product?

I love the mission of anthropic to build ai that is safe and beneficial for everyone.

What do you dislike most about this product?

It is still a very new technology, and it is still evolving.

What recommendations would you give to someone considering this product?

I highly recommend everyone to try claude. It will change the way you think about artificial intelligence.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Caring
  • Saves Time

Cons

  • Charges for Enhancements
  • Leverages Incumbent Status

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