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Anthropic

Claude

Composite Score
8.5 /10
CX Score
9.0 /10
Category
Claude
8.5 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

95 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

2% Negative
3% Neutral
95% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

Feature Ratings

Average 80

Code Completion

84

Refactoring

82

Summarization & Explanation

81

IDE Integration

80

Multi-Language Support

79

Commenting

78

Natural Language Generation

77

Unit Tests

77

Bug Detection

75

Vendor Capability Ratings

Average 77

Business Value Created

81

Ease of Implementation

80

Quality of Features

79

Ease of IT Administration

79

Ease of Data Integration

78

Ease of Customization

78

Availability and Quality of Training

78

Usability and Intuitiveness

76

Breadth of Features

75

Product Strategy and Rate of Improvement

74

Vendor Support

72

Claude Reviews

Payal S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

I like how simple it is.

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

What makes Claude different is how easy it is. There aren't a million settings, modes, or plugins that are hard to understand. It's just one really smart AI. I don't have to guess which "gpt" to use. I just open Claude and start typing.

What is your favorite aspect of this product?

I like that it is centred on being a good helper. It's fast, sleek, and the interface doesn't get in my way. I use it to make short versions of long articles that people submit me. I just copy and paste the content and ask for five bullet points. It's just right.

What do you dislike most about this product?

It can't go online. I truly miss being able to give it a URL and ask it to summarize the website. I have to copy and paste the text by myself.

What recommendations would you give to someone considering this product?

If you think other AI tools are too much and just want something that works well, Claude is a wonderful solution. It has a lot of power but isn't hard to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rupali V.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

an AI friend who is smart and strong.

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

It doesn't simply feel like a tool; it feels like a friend. It's a smart, safe, and helpful assistant for any job that involves writing.

What is your favorite aspect of this product?

I admire that it is pushing the limits of what AI can accomplish, especially with its big context window. It is a very cool and new piece of technology.

What do you dislike most about this product?

It's not as well-known as some other ais, but it's one of the best.

What recommendations would you give to someone considering this product?

You should try Claude if you want an AI that is both powerful and responsible.

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Unique Features

sanchit m.

  • Role: Consultant
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2025

Claude- iterate on a solution until it is sound

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Deep Analysis and Structured Output, Deep Analysis and Structured Output Claude is good at tasks requiring careful reasoning, such as reviewing legal documents and analysing risks. Its responses are detailed, well-structured, and professional.

What is your favorite aspect of this product?

i feel Pricing, Claude's token pricing is often more cost-effective for high-volume inputs compared to some of its rivals.

What do you dislike most about this product?

usage limitations (especially on free plans) & some times inconsistent performance

What recommendations would you give to someone considering this product?

Lack of Control and Transparency: The user experience can be frustrating due to a lack of transparency regarding performance changes.

Pros

  • Helps Innovate
  • Efficient Service
  • Over Delivered
  • Continually Improving Product

Most Popular Claude Comparisons

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