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Claude Logo
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Anthropic

Claude

Composite Score
8.6 /10
CX Score
9.0 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

95 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

3% Negative
2% Neutral
95% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Performance Enhancing
  • Reliable

Feature Ratings

Average 80

Code Completion

84

Summarization & Explanation

82

Refactoring

82

IDE Integration

81

Multi-Language Support

80

Commenting

79

Unit Tests

78

Natural Language Generation

77

Bug Detection

76

Vendor Capability Ratings

Average 78

Business Value Created

82

Ease of Implementation

81

Ease of Data Integration

80

Quality of Features

79

Ease of Customization

79

Ease of IT Administration

78

Availability and Quality of Training

78

Usability and Intuitiveness

77

Breadth of Features

75

Product Strategy and Rate of Improvement

74

Vendor Support

72

Claude Reviews

Dinesh N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

It's a great tool for customer support.

Likeliness to Recommend

5 /10

What differentiates Claude from other similar products?

Claude can be used to build powerful chatbots for customer support. It can have natural and helpful conversations with customers, and it can solve their problems in a friendly and efficient way.

What is your favorite aspect of this product?

I like that it can be fine-tuned on the company's own data. This allows it to provide very specific and accurate answers to customer questions.

What do you dislike most about this product?

Building a good chatbot is a very complex and expensive project.

What recommendations would you give to someone considering this product?

I recommend claude for companies that want to provide a high-quality and personalized customer support experience.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Effective Service

Sandip S.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

it feels more honest about its limits.

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

other ais will sometimes try to guess an answer and make things up. claude is much better at saying "i don't know" when it doesn't know the answer.

What is your favorite aspect of this product?

i like that i can trust it more. i know that it is less likely to give me confident but incorrect information. this honesty is very important when you are using it for serious work.

What do you dislike most about this product?

it can be a bit frustrating when it refuses to answer a question that you think it should know.

What recommendations would you give to someone considering this product?

if you value accuracy and honesty in your ai, you will appreciate this.

Pros

  • Trustworthy
  • Inspires Innovation
  • Continually Improving Product
  • Enables Productivity

Naresh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

It's a great tool for writing scripts and screenpl

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

Claude can help me to write scripts and screenplays. It can help me to develop my characters, to plot my story, and to write the dialogue.

What is your favorite aspect of this product?

like that it can help me to format my script in the standard industry format.

What do you dislike most about this product?

It cannot replace the creativity and the vision of a human writer.

What recommendations would you give to someone considering this product?

I recommend claude to all aspiring screenwriters.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Leverages Incumbent Status

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